Ascension Saint Marys Hospital

Patricia S 

on BBB

2 years ago

Again with the same billing issue we had a few years back, and wasn't resolved until I complained to the BBB. So here I am again with the same issue. The VA hospital requested the the Ascension ************** in **********, ** do an annual mammogram. I've had this done here in the past. The VA requested an another annual appointment this year, and I scheduled it just like normal. I go in and the check-in counter has no record of this being a VA referral but took me back to get the mammogram. We are all settled and they were ... read more

Mary A 

on BBB

2 years ago

I went to my primary care physician in January 2023 for a routine sick visit and Ascension Saint Agnes did not bill my visit or insurance properly. I have called the billing department five (5) times since January to have it corrected for the wrong code and to have resubmitted to insurance. I have **** and even had them involved. I’ve gotten the run around each time with the team and “supervisor” stating they would have it corrected and be back in touch. Each time no resolution and keep getting a bill for several hundred dol... read more

Michelle B 

on BBB

2 years ago

I have had nothing but a horrible experience with billing at your Macomb Township St **** Ascension. It has caused three years of stress anxiety time and money, and my husband use to work for IT Ascension Health, still today I am having billing issues now from a procedure on 11 17 22 and it was double billed and B illed incorrectly and now they are trying to collect again it's fraudulent. They messed my son's bill up for a year and it was too late by the time we appealed he had to pay a bill that was not his responsibility y... read more

Heather S 

on BBB

2 years ago

If I could give negative stars I would. Very unprofessional. ***** wrote down fake vitals for my grandson. We waited 3 hours and we finally walked out. Then the scheduler called me and said she was going to call cps. Do not go here. 

Brianna D 

on BBB

2 years ago

Billing was double the national average on every single item. The very definition of price gouging. 

Laura S 

on BBB

3 years ago

I acquired a painful debilitating physical illness which the docs at **** Seton couldnt diagnose, so they told me it was all in my head and fabricated all kinds of mental illness diagnoses and even had me involuntarily committed and forced to take psych meds. The psychiatrist at shoal creek was abusive, wouldnt believe me, and refused to let me go to the hospital for a feeding tube even tho I weighed 77 lbs and could only lie in bed all day cuz I was so sick. My friend had to go behind her back and get me out to save my life... read more

Tiffany M 

on BBB

3 years ago

I have been waiting over a week to get a refill on my seizure medication submitted to my pharmacy. After numerous calls being unanswered, no interaction with my pharmacy, I took a drive there. The girl at the front desk, was very rude and unprofessional. Stated, it couldnt be because I havnt been seen since ****, granted I had an appointment in October 2023 per my neuro. Then she went to say he was no longer employed with the company. Clearly, no information relayed to me in any way. Asked for help to have someone submit an ... read more

Emily L 

on BBB

3 years ago

I visited the ** in late January after cutting the top of my right ankle. The cut was about 1 inch deep and 4 inches wide. After taking some Xrays and "feeling the tendon move" above the cut, they stitched me up and sent me home in a walking boot.Rather than returning the ** or my PCP to have the stiches removed (as advised), I met with a specialist who immediately scheduled surgery to repair the tendons in my foot. My MRI (scheduled by the specialist, not the **) revealed that all seven tendons in the top of my foot had bee... read more

Daniel G 

on BBB

3 years ago

Signed up. Paid my first month's premium. They show that I never paid despite me having the transaction on my bank statement AND the receipt they emailed me. Now I am being double charged. Cannot reach ANYONE on the phone. Good look getting customer support here. At this point I am just going to cancel my account. No interest in being a customer of this company. **** dispute the charges with my bank. Be warned!