Ascension Saint Marys Hospital

Jackie G 

on BBB

2 years ago

Saint Vincent in ************, 86th street, was horrible with their nursing staff. *********************. She really was rude and inconsiderate when I called because we could not get my sons meds and his sugar was climbing. 

Lisa C 

on BBB

2 years ago

I recently was a patient here I was put into ICU had to undergoing eight surgeries just to my feet alone I was in a car collision I was treated so rudely by everyone my family came in from out of town to see me they too we're treated terribly to the point where they commented and they never do that my friends wouldn't even stay they couldn't even stand to see the treatment that I was receiving. When I got to my room nurses wouldn't even answer my bell I began choking on a piece of food and called the head nurse she hung up o... read more

Ralph T 

on BBB

2 years ago

I have tried for 2 months to schedule an appointment for my annual mammogram which my doctor wrote order for in June. When you call there is a message that you can schedule on line. When I attempt that I get a message to call a number in 488 area code while I'm in 850. When you call that number all they will do is transfer you after asking all your personal information, especially insurance. Once transferred the phone just rings and no one answers.When I attempt to schedule online it says to cal the 488 area code number. Wha... read more

alejandro b 

on BBB

2 years ago

they are charging me more than $7000 dollars for an echo cardiogram test that took 15 minutes, done by a technician. incredible how they inflate the charging for a simple test that probably I didn't needed. my *************** doctor) prescribed this test and afterward he didn't even look at this, his own words.Stay Away from ****** hospital!!! as mentioned here already they are the very definition of gouging prices.ON top of this they offered to discount $500 if I pay all at once in cash, and presented this as doing me a big... read more

BA W 

on BBB

2 years ago

Worst customer service experience ever, I used to work that kind of job so here I am to make a complaint on the billing and resolution capabilities of this 'business'. After explaining multiple times to their 'healthcare providers' that our insurance doesn't cover any procedure, I had some labs that have been ordered, took over 6 MONTHS to receive the shocking amount of money wanted for ******. I do not know how they keep any patient, worst billing ever!!!!!!!!!!!!!Why is your pricing not up front? Why are you trying to help... read more

Danielle C 

on BBB

2 years ago

I have been regularly visiting my OBGYN for wellness visits for a couple of years now and she started a plan with me to look into irregular periods and hormonal changes. She is fairly busy, so I am used to seeing other doctors in the practice. I had a wellness visit and, out of fear for being charged anything but, I made sure to not speak of anything other than the things covered in the visit. The Dr. suggested I get my hormones tested again (it had been a year) and ASSURED me that this was something insurance covers due to ... read more

Jessica F 

on BBB

2 years ago

My three year old grandchild has been in a FastTrack room at ***************** for four hours. He has been unable to have a bowel movement for almost three days. We have been giving him Myralax and he was provided with a Fleet enima yesterday from a local Walk-in. He keeps crying that it hurts and he cannot sit. No providers have been in for vitals, to check on him or to inquire if he needs anything. This is a sorry excuse of a hospital and I would not recommend anyone to come here. (I rated one star only because I could not... read more

Jody C 

on BBB

2 years ago

BEWARE! **************, staff and I can't say enough good things about ******************! However, my disappointment comes from being told my 1 hour, outpatient IN NETWORK surgery was covered and then I got a bill for just under $95,000! The bill was so ridiculous that my insurance company wouldn't pay much because it wasn't "reasonable and customary." ************ finally lowered it to just over $33,000. How generous!!! ***** had asked them several times before my surgery what my responsibility would be and nobody knew. Im... read more

Alissa K 

on BBB

2 years ago

I have to provide my updated ID at every appt. After verifying my name and address change at every appt for the past year, they sent private medical information to my maiden name at my old address and now someone has my private medical information and is harassing me. It took multiple calls to Ascension billing to get this corrected. I have yet to receive a statement to my correct address/name. When I call support, they keep telling me it has been escalated and I will get a call back from leadership. I never do. How am I sup... read more