AquaGuard Foundation Solutions

Angela L 

on BBB

a year ago

*** helped reinforce my basement wall with a crack. Keenan came in and did estimate, walked me through everything needed, provided options, set a plan, and got me on the schedule super fast. Caleb * and James * did a phenomenal job. They were in and out in less than 2 hours and left my basement spotless! Workmanship was great and all three gentlemen were great to work with. 

Brad J 

on BBB

a year ago

I messaged *** after seeing an advertisement online and they called me back within the hour and I had a consultation scheduled for a few days later. The representative was thorough in his explanation of the issues and his recommendation for preventing further damage. The solution was elegant in its simplicity and now I feel more secure knowing the issue won't continue to progress further. Thanks ***! I won't hesitate to call again for some of the other services you offer as well. 

Jesse R 

on BBB

a year ago

Their system does not work. They initially quoted us a system which uses a below the floor gutter system. When they arrived on site they switched this to an above floor system that uses a plastic curb glued to the floor. This curb and glue still leak, allowing water to pass out onto the basement floor. When I challenged them on this they offered to come back and rid that portion of the system out of the basement and refund a very small portion of the money we paid them. On top of all this they were extremely confrontational ... read more

Dawn C 

on BBB

a year ago

**** ******** ******* were super professional, courteous, price effective, and friendly. Darin ******not only explained things plainly but did not push other services that we did not want. He was also very patient, knowing we were going through a refinance. The crew that came out to do the job actually called when they were running a little late, which was very nice. They did great work, were friendly and cleaned up completely after they were done. A+ to all involved! 

Elizabeth R 

on BBB

a year ago

I paid Baker's to do a sump pump install in 2018. Throughout the install process and several years since I was very happy with their service. I am now selling my home and had to have code enforcement come out to give me an occupancy permit. Baker's installed my sump pump and used an extension cord to plug it in, which they tacked to the wall. Their contract requires a "dedicated outlet", which is what I had because nothing else is plugged in to that outlet. Their contract says nothing about the location of that outlet. Fire ... read more

Kendra W 

on BBB

a year ago

My optimism for *** ********** * ****** to waterproof my basement dwindled. The initial inspection by Steven on July 7th appeared promising, with a somewhat comfortable quote. Yet, seeking more time to review, I encountered resistance as Steven pushed for an immediate decision to secure a 14% discount. Reluctantly, I signed the agreement (under my mother's name), with a 3-day cancellation window. Despite prompt inquiries within the allotted time, I found better-priced alternatives and decided to cancel on July 11 at 2:58 pm,... read more

Olivia O 

on BBB

a year ago

Contacted many times about refunds that they were supposed to give back because the work couldn't be done. 1 refund is hold up at the corporate and that we may or may not get which 100% wrong because the work was never done. The 2nd refund Doug *never put in and that *********again for work that could not be done. the customer service is a joke, they say they will call you back and never do. This company owes me *********and jerking me around they can cash the whole check the very same day but can't or won't give refunds for... read more

Tina C 

on BBB

a year ago

Very responsive from the start with customer service, the salesperson, Tim, driving 3 hours for the consultation to the 2 installers, Andrew and Noah. Everyone was very professional. The company did exactly as they said to fix our bowed garage foundation wall. Completed the job in one day too! Expensive fix but we were able to set up no interest/no payments for 1 year! 

Linda C 

on BBB

a year ago

I am totally disappointed with *** *n Salem, Va.. Tar Heel did my 1st project with no problems. Then *** took my account. The representative came for my yearly check and stated my pumps were not working and that they only last about 6 years. I paid him for new pumps and a new encapsulation. 6 weeks later they came for my project. One of the workers asked why I was replacing my pumps they were working no problem found. They completed the new project and stated they would tell their supervisor and someone would be in touch wit... read more