April Schaad - State Farm Insurance Agent

Yolanda C 

on BBB

2 years ago

I called today to discuss the sudden increase in my policy only to be met with a condescending customer service rep by the name of Giana. Instead of hearing what I had to say, she took every opportunity to explain how I was wrong when in fact it was an error internally. There was no acknowledgment of the wrong doing and she even it took it a step further to let me know how she would've handled the situation if the roles were reversed. In my opinion this is not an example of good customer service. 

Scott B 

on BBB

2 years ago

Worst insurance 2 thumbs down. It has been 3 months since my vehicle has been at the shop, 2 week wait to get it scheduled and now another 3 weeks before a agent can get out to review the finished claim. The vehicle has been finished for 2 weeks, just want my car back JAKE from State Farm!!! 

Laurie C 

on BBB

2 years ago

i wish i could do a negative number. State Farm does not take care of their customers, do not return phone calls, and do not care about customers at all. 

Roger P 

on BBB

2 years ago

Don't call in to inquire about a possible claim or your deductible because they'll initiate a claim to document facts and data telling you thatbypu can always request withdrawal of the claim. But when we did that they sent withdrawal request confirmation but would not withdraw from records which affected our rates which drove an increase of $700 a year. When asked why they say request for withdrawal has to specifically state it was made as inquiry or on error. When we explained it was they said it was to late, nothing they c... read more

Colin B 

on BBB

2 years ago

Avoid State Farm Insurance Company otherwise it could cost you big ! State Farm lures people with lower premiums and their game is once they have you as an Insured, they do everything in their power to deny or short change valid claims when reported. This has happened twice to me in the past three years and so I have moved all my policies to another insurer. They lied and shorted me on my car repair and repeatedly denied my ceiling damage claim in my house. Never once did they come to inspect the extensive ceiling damage but... read more

Vanessa H 

on BBB

2 years ago

State farm is the worst! I filed a claim two months ago and they sent me a paper check.....I deposited the check and it had a stop payment! I called state farm and after being transferred like 4 different times and customer service is terrible, they said they put a stop payment because they had already made a digital payment to my account! WHICH THEY DID NOT! They keep saying we accepted the digital payment via text, but I NEVER got a text from them to accept any payment. When I look at my activity in the app, it says both d... read more

Mark L 

on BBB

2 years ago

Had 2 vehicles. 1 vehicle was totaled in an accident not my fault. They paid me out and I purchased a new vehicle. They then renewed my policy with the totaled car and after selling my other vehicle they continued to bill me for 3 vehicles for 6 months claiming I would be credited soon, next month, eventually it became it’s not so simple to remove a vehicle. I was then told my billing account was suspended until they fixed the matter. 3 weeks later I get a letter my policy is getting cancelled if I don’t pay(for 3 vehicles).... read more

Ebony M 

on BBB

2 years ago

I submitted an rental claim Middle of April. I still have no dissolution. I get no follow up calls, or emails, I wait a week or more to call and Everytime I call I get another list of things needed or something else that bring them concern. I submitted pictures, receipts, boxes, they have even questioned things that a receipt and boxes was supplied for. I have had rental insurance for nearly 5 years with this company. I was even blocked from viewing my claim or accessing my claim at all at one point. Its been over 30 days si... read more

DANIELLE H 

on BBB

2 years ago

Incompetent Claims Department in my Opinion! Someone hit my parked SUV's rear end (pretty hard) on a restaurant's private lot. Witnesses and their staff gave me a report and photos when I went out to my car. The staff got the woman to come out so they could give me their insurance information. The couple has State Farm Auto Insurance, and so do I. I called the State Farm claims department and gave them the other parties' information. At that time I made NO mention that I was also State Farm insured. I sent them the photos, t... read more