AppFolio, Inc.

John T 

on BBB

2 years ago

Could not do simple background check for rent.I have paid rent for the 36 months at the same asking price or more than there client ask for.I have no criminal history a have income enough too pay the rent, My summary they advertise apartment screening but are just checking and are character assassinating base on your credit report not the background paying and your behavior 

jiang c 

on BBB

2 years ago

We are apartment complex, and we cannot collect rent via "PAY NEAR ME". Request for a support has been opened about a month. We are not able talk to a human. And email sent to us that issue had been solved. But it is not. It has big impact on our business. There is no way can escalate. 

Stephanie S 

on BBB

2 years ago

Not surprised to see that this company has an F and 1 star review. This company decided to charge us close to $9,000 because we decided not to go with their software. They charged the entire contract amount for cancellation and they do not even have all of our data yet to go live. What exactly are we paying for?This will not be our only bad review. I would give zero stars if it was possible. 

Matthew H 

on BBB

2 years ago

I was a customer for over 10 years and they had great service when they started. I sold my business and now I am starting another one. I have called and left messages for several people including emails and no response for a long time now. This is not the company it once was. I will be considering alternative software solutions. 

Tracy H. 

on BBB

2 years ago

I have not heard a reply as of yet to cancel my account. I was told off the bat that I would have an "onboarding specialist" and the transition to this software would be relatively simple because we already had another account. This did not happen at all .I was told that getting the account up and running within 30 days wouldn't be a problem. Its still not done 2 months later. I had specific needs that have not been met so I would really like my $400.00 onboarding fee returned as well as the $280.00 that I've been charged fo... read more

shaun L 

on BBB

3 years ago

How do these people change the rules of the game. The 3 major bureaus say I at 650 or above and the people come up with some bull shot that say Im 100 poonts less which stopped the owner of the home from renting to me. This is amajor problem 2nd house denied Im being denied by ! Need a lawyer to sue these worthless sale people. The one house is being reduced by $150.00 after i offered full price. Who would hire Renu Management or Key Management. A monkey could sell better ! 

Beautiful S 

on BBB

3 years ago

I have paid for a total of 3 background reports and credit reports from this company. I called them and asked if it was possible to make an account and pay one price for tenants so my score doesn't go down and I don't have to spend money for every report. Of course this isn't an option because how would they continue to make money off of false scores. My credit score is 688 not 569. I'm so pissed. My credit history is 100%. I got my first credit card 15 years ago and still have it. I'm definitely calling a news reporting sta... read more

Jesse P 

on BBB

3 years ago

I suspect this company discriminates in some clever way through its algorithm -maybe that's an over reach. Honestly, It doesn't make sense that my renter risk score is 150 points lower then my actual fico score - both are from experian. All my accounts are in good standing, impeccable track record for years at this point, except for one major deliquency 4 years ago, which was settled. No evictions or criminal record of any kind, what gives? I don't believe Appfolio conducts good business. 

Ash Cee 

on BBB

4 years ago

I recently did a rental application through swami international. The company denied me for an apartment due to credit history, which was pretty odd to me due to the fact that I’m very much in tuned with my credit health. I was later given a letter from the company explaining that they’d ran my Experian credit file with appfolio and a score of 544 was given. My actual Experian score is 644. I called the management company to dispute this and no one has been able to help me. Appfolio is giving false scores and that’s not ok be... read more