AppFolio, Inc.

Paola B 

on BBB

a year ago

A few weeks back I set up very complex account following a representative's advise. Now my clients can't make online payments. For the past 2 weeks I have requested assistance so that I may correct this situation but no one is responding. I get that many companies have poor customer service, but this one has none. Literary NO ONE is responding my messages through their automated service. Furthermore, if you try to escalate or seek a human being to respond you will get nowhere. Try searching Customer Service through their sea... read more

Adam R 

on BBB

a year ago

This greedy company that apparently most Rental companies use for online payments is now gouging people of their hard earned money for the "privilege" to pay their rent via ACH/eChecks. Ever time you pay rent they are forcing you to have to eat a $2.49 transaction cost which defeats the whole purpose of paying via eCheck which was to avoid any processing fees like with Credit/Debit Cards. This company needs to go out of business or stop doing shady crap like this to the tenants of Rental companies using this service. 

Tammy W 

on BBB

2 years ago

They took my husband money so we could apply for an apartment and they gave Schwants apartment false information on his credit saying we owed another apartment when we have not lived in any apartment since 2008. This needs to be corrected 

Cindy B 

on BBB

2 years ago

They went from training their property managers on how to sell their tenant portal and the free EFT option, to making EFT payments $2.49/each for the tenant. Property managers were given the option of paying $1/door to keep EFT payments free to their tenants. This $1/door is for all properties, regardless if the tenants even have their portal active. It doesn't matter how long you've been with Appfolio or how many doors you have, they do not care to keep their customers and there's a mass exodus happening. 

Christina P 

on BBB

2 years ago

Why would anyone contract with a company that charges a fee to make automatic bank payments to another bank. Tenants have an additional fee for paying rent! So do owners paying HOA fees to their management company. Get rid of these people. 

Logan C 

on BBB

2 years ago

They've started charging tenants a fee when paying rent. If you are a benevolent land manager, please choose another company that doesn't have these mandatory fees for the tenant. 

Barry M 

on BBB

2 years ago

These jokers surreptitiously started charging their vendors for ACH payments: the easiest, cheapest payment method in the world. Now we need to send our landlord paper checks to avoid exorbitant ACH fees from AppFolio. The landlord is locked into a contract with AppFolio and just as annoyed as we are, but the good news is that there are other property management platforms out there when the contract is up that have better than "F" reviews. 

Clare C 

on BBB

2 years ago

Appfolio was great at first, but now that I am onboarded the chat line is awful. They are not helpful at all. All they do is direct you to articles. If you ask for help all they do is copy and paste vague answers to your questions instead of actually trying to explain the answer to you. They take forever to chat back as well. 

Michael D 

on BBB

2 years ago

I applied for a rental and the property manager used AppFolio Screenings to provide the score that lead to them declining my application. The Experian Rental Risk score provided by AppFolio was roughly 100 points lower than FICO/Vantage Scores, surprising when it measures rental risk and not "creditworthiness." I sent an inquiry to AppFolio asking for an explanation and why none of the rent payments made through the AppFolio OnlinePortal app at my residence of 2 years were included in the score. I got a call on 03/03/23 from... read more