AmeriGas Propane

Ashlee B 

on BBB

4 years ago

If i could give them 0 stars I would . This is my second winter with them and I haven't had fuel most of the winter. I call about 3 weeks before i am officially out, they tell me it will be 2 weeks until my delivery and it never comes. You cant get ahold of anyone when you call. And they don't have their online chats working. they are one of the worse company's I've ever had. They need to be shut done in my opinion. As someone with young children in the home and fuel is our primary source of eating and heating we need it. I ... read more

Jill M. 

on BBB

4 years ago

Called December 20,2020 (after several attempts, got a person), set up to have propane tank removed, told no fees and would be refunded any amount gas in tank. On January 2, the person that came to remove tank was very rude and said that they don’t do refunds and that’s how it is! Well, that’s not what we were told on the phone so I called Amerigas on January 2. A girl named Oaklin was looking at our account and said she would have to call me back. It’s now January 21 and I’m still waiting. I was expecting a refund from the ... read more

chass h. 

on BBB

4 years ago

Amerigas took one month to deliver my propane and then they overcharged me for 13.5 gallons that they did not fill. I checked my tank the day before they came and I had 17 gallons in it. The next day they filled my tank to 75 gallons - a total of 58 gallons. They charged me for 71.5 gallons. I called and spoke with someone and she said she filed a claim and someone would deal with it. That was weeks ago. I left an email but they never responded. Now I've been on hold for 37 minutes and cannot get this issue resolved. This is... read more

Sheree M. 

on BBB

4 years ago

I don’t know who AmeriGas think they are but playing with peoples money and having kids in the heat ain’t cool. Something needs to be done about them ASAP. And then on top of that being LIED to EVERY TIME I call......NO COOL. Unprofessional, annoying and DISRESPECTFUL. 

Sharon G. 

on BBB

4 years ago

Lack of leadership, knowledge, and customer service. I haven't received a bill in 3 months. Left hand has no clue what right hand is doing. ZERO stars. AmeriGas seems to be growing through acquisition. However as soon as my contract is up I will be switching to a reputable reliable propane supplier. After seeing their rating i believe their growth strategy will not support them. They don't seem to have the correct infrastructure to sustain their growth. Shame on their leadership. 

J F M 

on BBB

4 years ago

Poor service and reliability. Like many others, have been with AmeriGas since they purchased Synergy Gas. I agree with all the other 1 star reviews. Not at all what the service use to be. Going to switch companies. 

tricia r 

on BBB

4 years ago

Absolutely terrible service! My account was set up for auto-delivery. I always pay my bill on time when they send it to me. I ran out of propane on 1/18/21 p.m. I called on 1/19/21 at 7:10 a.m. to let them know I was completely out of propane. I was told that my delivery was scheduled and was also told that I would be charged a $60-something fee which was a "leak fee" Excuse me.... I was set up for auto-delivery and it is NOT my fault that I ran out. I called again at 3:00 p.m. on 1/19/21, as I still had not heard anything r... read more

Linda L 

on BBB

4 years ago

We are on day 5 of an empty propane tank and no heat during a cold January in Ohio. We were supposed to have automatic delivery last month. Have called daily and been promised emergency fill, yet still no propane. Extremely frustrating! 

Denbob4369 

on BBB

4 years ago

Was with them for 10 years, removed a deck that had a gas line going to it for a BBQ and slightly pinched a line, pin hole leak. Called them out, driver spent 3 minute cutting the line, installing a plug. Got a bill for $289 for the fix, then came out, when every other gas company was at 3.39 a gallon, I was charged $5.58 a gallon, $489 bill for a pinhole leak. Then, to make matters worse, after I told them I was changing companies,, they sent a bill for the rental for 2021, and the next week, when the new company, and I had... read more