America's Best Contacts & Eyeglasses

Jennifer K 

on BBB

2 years ago

I went to their shop they did not do my prescription right and they refused to fix it. I would not go there. It was a waste of money. I guess you get what you pay for. 

arnie E 

on BBB

2 years ago

Doc at ******* Best Eyeglasses in ******** ** requires all patients to wear masks in her office.. I was able to get into the store, have my eyes examined, and sit in waiting room, all without a mask. Now I have no problem with the doc wearing a mask but I feel it is a violation of my rights, and most likely company policy, for her to make her patients wear mask in her presence. 

Isaiah H 

on BBB

2 years ago

It should be called "*******'s WORST"!!! had to return prescription sunglasses 3 times. When I went to pick up on the 3rd time the lenses were still distortred. They gave up and just said "we are going to just give you a refund". Staff is friendly and super caring but the place they use to make their glasses is AWFUL. this is even after the manager of the store sent them a message and said "Make absolute certain that the lenses are not defective." Whelp. Here we were for the 3rd time. Still defective. Even the Optomotrist sa... read more

Pamela C 

on BBB

2 years ago

My fella and I went for exams and glasses. I have two insurances and he has none. I picked out my frames added what I wanted on them was told $385 after insurance I about fell in the floor so I took off a couple things $265. Then comes my fella I told the woman no insurance so I'm hinting at the $99 special for him sets him up for $285 same things comes off his bill. I pondered all weekend talk to both HR ppl and realize I've been royally ripped called to cancel order it's already gone out. I gave them a mouthful and told th... read more

David G 

on BBB

2 years ago

I would not use this company for anything got the wrong prescription.And there was added fees for the exam etc.Do not use. 

Kimberly B. 

on BBB

2 years ago

Americas Best on ******************************************************* . DO NOT GO THERE!!! They will never get my business again. Had eye exam June 16,2022 ended up taking 3 weeks to get a trial pair of contacts and went back a week later to test them out only to be told no doctors for 2weeks so I returned then to test and had to get another pair of trial contacts because those dried my eyes out. Its been over 2months since then and Ive not even gotten a phone call . Paid $99 and have nothing to show for it. They have ext... read more

Allison H 

on BBB

2 years ago

I ordered contacts online and the estimated 3-4 day delivery initially. 17 days later, they refused to update me on the status of my order. They keep saying they are out of stock and will take **** days from the manufacturer. When that amount of time passed they continued to say the same thing to me until today when they canceled my order. Conveniently, my prescription expired in that amount of time requiring me to go back to the doctor before getting more contacts. It was not expired when I ordered or during the delivery ti... read more

Noreen O 

on BBB

2 years ago

I had an appointment at 11 AM with an hour and a half drive to get to my appointment. ********************************************************************** a bit of heavy traffic. I called Americas best to inform them that I would be 10 to 15 minutes late for my appointment and they said please come anyway will get you in. I arrived they looked at me and said sorry your appointments been canceled and that was that I explain to them that I telephoned to let them know I would be late due to a car accident and that I had an ho... read more

Kimberly S 

on BBB

2 years ago

I do not recommended. Although everyone is nice. They are not customer service professionals. They put me on hold everytime I called to check on contacts for ***** minutes. Had to wait over 2 weeks for "tester" contacts to arrive. Had to **** them down nobody ever called. Phone calls are not returned.