America's Best Contacts & Eyeglasses

Erik M. 

on BBB

3 years ago

Been waiting for 4 months on contacts I ordered. They have no sense of urgency. 

Christina M 

on BBB

3 years ago

False advertising (or at least intentionally misleading). Went in for $79.99 eye exam and 2 pairs of glasses. Spent the extra $20 for glaucoma test. Found two of the cheapest frames (that said they were part of the promotion) and was told my total purchase would be $189 because without insurance they needed to charge me a "package plan" of $26 per lens. Who realistically calls frames glasses?! I just paid for the for the exam and left. Two pairs of glasses should be two pairs of functional glasses. I wouldn't be so upset if ... read more

Yolanda W 

on BBB

3 years ago

The **************** is HORRIBLE at the *************************************************************************. The ******************************** is one of the worst Managers I have EVER witnessed in ANY industry.!! I would not recommend that location for ANYONE to do business! She is a horrible representation of the company.! 4 thumbs down! The one thumb was actually an accident and couldnt delete it! HORRIBLE CUSTOMER SERVICE!!!!! 

Kate D 

on BBB

3 years ago

Horrible service, ciacis and glasses took 2 weeks but was told 7 - ***************************************************************** Also, I'm only wating for trial contacts and he said it'll take even longer for mt **** lenses WHAT. They need to be shutdown!!!!! 

Bel 

on BBB

3 years ago

I can't see. They told me my eyes would adjust but my eyes have never been really bad and I can't imagine them adjusting this much. I have better vision with no glasses at all! 

Leah B 

on BBB

3 years ago

Rude employees. The receptionist told me her entire lifes problems. Very unprofessional behavior. I only needed a new eye glasses prescription. The receptionist did 2 hours worth of various eye tests on me, a complete waste of time because there was no eye doctor on site, and in order to do a virtual video eye exam I had to allow this incompetent man to blind me with this very bright light that he said I need to stare into it so the camera will connect to the doctor. ********* questioned his intelligence and refused his dema... read more

Cindy L 

on BBB

3 years ago

America's best especially ************** is the worst business in the world!!! Horrible customer service! I would never send anyone to them. I Was in there for 2 and a 1/2 hours just to get the eye exam.. They let someone else go in front of me and take my original appointment while I was setting there. I ordered 2 pairs of glasses from them when I received the glasses neither one of them worked for me I couldn't see out of them. So I took them back They told me they would give me a refund on them after I told them I wanted ... read more

Jamie W. 

on BBB

3 years ago

I went in for glasses and contact's December 8th of 2022 and received my glasses within a week. The contact's on the other hand, well it is January 10th of 2023 and I still don't have them. I started calling two weeks after they said they would he in. I got the excuse oh its the holidays they should be in soon. I called yesterday because it was over a month and the Lady on the phone told me to let her talk to the manager and see what could be done because it was a month wait already and would call me back in a hour. Never ca... read more

Barbara P. 

on BBB

3 years ago

I dealt with ************* Best store at *******************************************************. Not only are the glasses poor quality but the prescription is off. I had to go back to my old glasses.