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American Medical Response
- Health & Medical
- Redding, CA
About this business
Founded in 1992, American Medical Response is one of the leading private medical transportation companies in the United States that provides ambulance services to more than three million people. It has over 17,000 employees that include paramedics, emergency medical technicians, nurses, doctors and support staff. The company works with several private and public partners to provide public safety services. American Medical Response also has a safety concept vehicle that provides a test bed for technology and design. Its clien... read more
Location details
4451 Caterpillar Rd #1, Redding, CA, 96003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible company. Waited 14 months from service date to text me saying I owed 1404.92.They claimed that my insurance denied the claim.i contacted my insurance to ask about it.come to find out they have never billed my insurance.I was on the phone with them for a total of over 2 hrs.I could barely understand the person I was speaking to,her English was horrible.My insurance contacted them and they proceeded to tell my insurance that I could just disregard the bill I call them back again just to be on the safe side and I end u... read more
I received a bill for $1200.00 for a 2-mile trip to the *** I had no choice for transport as AMR is contracted with local services. I continually get emails and paper bills saying there is a problem with my insurance. I've called them 5 times to give correct insurance info and they keep telling me they are told I had no coverage on the date of service...which is false! I even had the rep from my insurance company join a 3-way call with AMR to verify coverage and other info, but still continue to get bills and emails saying I... read more
Business response:
The consumers concerns have been reviewed and confirmed active coverage for the transport. A claim has been processed and satisfied by the insurance carrier. We would like to thank the consumer for bringing her concerns to our attention. Should the consumer have any further questions, please contact customer ********************** department at **************.Thank you
The word PREDATORY comes to mind. Billed $2400 for what was less than a mile ambulance ride. They repeatedly called me saying I never provided my insurance company information. I repeatedly provided said information each time. Then they waited for over a year to contact me, again saying I owed because I never provided my insurance details. I again responded that I provided the information. Now 9 years (9!!!) they called me again saying I would be sent to collections if I don't pay. They even slipped and said the name of my i... read more
NEVER, EVER use this service!!!! We waited 3 hours for a simple transport. Once they arrived they were unprofessional, uncaring and not trained and almost laughable,. if it werent such a serious situation They immediately called the local fire **** to move a 57 man who weighed 150 lbs. they said they were not cable of moving him!!! They then dropped the ****** going out of the house and insisted a fire man ride along to the facility. It was unbelievable!!! They had trouble filling out their own paperwork. I have called the l... read more
On 8/25/22 we called an ambulance for my mom because she was passing a lot of blood in her stool and every time she stood up she would get dizzy and have a panic attack . The EMTs for AMR were very rude , they insisted my mom walk to the stretcher they left outside for some reason , wouldnt even try to bring it in the house and when she told them if she stands up she gets dizzy and starts to hyper ventilate one of them snapped at her and said well you can control that just breathe . We told them she had stopped taking one of... read more
Bad company, zero customer **********************, a lot of people will email you and tell you they will help but nothing gets done...
Business response:
Hi ****,We apologize for the inconvenience. Is the a specific issue you would like to be reviewed/addressed? If so, please provide further details regarding the transport such as patient name, DOB, trip number, date of service, etc. and we would gladly look into it for you. Thank you.
Verbally abusive staff bullied me and yelled at me all the way to the hospital while i was having a possible second stroke in a 2week period. I was crying when i got tot the ** Horrible experience I am afraid to call for an ambulance now because of the abuse I endured during my transport with AMR
I give the two stars because of the quick response. My name is ***** I was sick last month had to call an ambulance to the hospital, which I regretted. I had a bad experience while I was in the ambulance on our way to the hospital. They bulled me really bad. One of them started: Are you an alcoholic *****? And the guy responded and said naa she's on crock addic, I'm I right ***** loughing all of them including the driver. they took one of my prescription buddle and never give it back. Guys, I have never drink alcohol, I don'... read more
I got a 10 mile ambulance ride. No sirens used, no medical care applied whatsoever. They are charging $2300 and not engaging with my insurance company, UHC, when they call to negotiate. They tell me they dont have my email or cell number on file but Ive received over a dozen texts and emails. Customer ********************** representatives are hostile and unhelpful. This company is just an excuse to capitalize on the broken American health care system and is highly predatory. Emergency services would be much improved if this... read more
Frequently asked questions about American Medical Response
How is American Medical Response rated?
American Medical Response has a 1.3 star rating with 173 reviews.
When is American Medical Response open?
American Medical Response is closed now. It will open tomorrow at 9:00 a.m.
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