American HomePatient

P. Miller 

on Google

7 years ago

I was charged for supplies I never ordered or received. The company said they would pull some phone calls to verify this, investigate, and then they could stop sending me bills for products I had not ordered or received. Did I mention it was nearly impossible to get any answers from them on why I was being billed mistakenly, and that just to get that much of a response from them had taken nearly 3 months? At just over 3 months of being phone tossed back and forth between American Home Patient and their billing company, I rec... read more

William Millhiser 

on Google

7 years ago

I was told the Chattanooga office doesn't participate in Humana Advantage and that I must order, sight unseen, on the 800 number to get Humana benefits. Then after copay is announced and paid for CPAP supplies we find out that Humana hasn't covered some of it because of "coding errors" and 2-4 months later a bill comes for additional copay. They seem to be confused about the Humana rules and this has resulted in an erroneous quotation to me. If I had known this I would have selected another supplier. Think I'll be moving on.