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American Factory Direct Furniture
- Furniture Stores
- Covington, LA
About this business
Location details
218 New Camellia Blvd, Covington, LA, 70433, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
3 minutes ago-Edit Do not buy from these people if you expect any type of warranty or customer service! I cannot believe I'm living this nightmare and not one phone call from anybody from this place. I bought a $4,500 sectional sofa with full warranty. In 8 months I noticed the down feathers were already coming out and poking everyone sitting on it. Now I know down fill does that over time....after 10 years maybe if its high quality not 8 months! But that wasn't the issue, the issue was the noise the couch made when you sat ... read more
Business response:
Thank you for commenting on your experience. We strive to provide excellent customer service and apologize for the delays concerning your furniture. We have confirmed, and your sofa has been repaired and is set to come back to you Friday. Thank you for your patience during these unprecedented times.
They are collecting money on furniture they cant supply. All i want is my furnuture I bought 5 months ago. This is theft and the comeaux's dont care and wont take the furniture they cant get off the floor. They just keep taking customers money and not suppling the goods. My name is Tom ******you have my contact.
Ordered an entire house full of furniture in early March and still do not have all of it. The store manager has continuously used the excuse of COVID but this is not my first bad experience with this company. My first experience was when I bought a kitchen table that didn't come with all of the parts when it was delivered. About 10 months and 3 service calls later, they picked up the table and gave me money back but only after a lot of arguing because it was a "special order that couldn't be returned." It is now mid-October,... read more
Business response:
Dear Ms. Day, Please accept our apologies for the delay of your pieces. After doing some research, we were able to determine, that your pieces, in fact, have all come in as of today. Because of your location, our delivery trucks do not make daily trips to Grand Isle. As a result, we waited until your final pieces arrived so we could deliver them all at once. Thank you for your patience as we work through these unprecedented times. We appreciate your business.
We have been dealing with the New Camellia location for some months now. Initially we communicated with Christian that we were looking, but waiting to actually purchase our furniture until after our closing, and were told that the price would be significantly higher if we didn’t act on it faster. We went the week of January 21 to make our purchase, and had always been told that while the furniture we chose was not in stock, it would be available on 1/31. We ended up purchasing our furniture with Mary (at the same lower price... read more
Business response:
Thank you for sharing your concerns. We will be extending an additional 10% off of your purchase as well as waiving delivery and set up. We understand this solution to be satisfactory. Thank you again for your business.
DO NOT BUY THE WARRANTY FROM THIS COMPANY. THEY ARE A RIP OFF. THEY TAKE YOUR MONEY AND MAKE UP EXCUSES WHEN YOU MAKE A CLAIM. SAVE YOUR MONEY AND YOUR TIME. I SPENT OVER 8K ON FURNITURE AND THE "WARRANTY" THEY BRAGGED SO MUCH ABOUT WAS A COMPLETE LIE. I AM STILL UNDER WARRANTY UNTIL NOV 2020 AND BC I WROTE A DATE ON THE CLAIM THEY SAID IT WAS OUTSIDE OF THE DATE. *** ** ****. I DONT KNOW WHAT THE *******ISSUE OCCURED. I KNOW I HAVE A 5 YEAR WARRANTY ON MY FURNITURE AND YOU GIVE ME THIS BULL ****ABOUT A 30 DAY REPORT. BULL *... read more
Business response:
Please accept our apologies for any confusion regarding your warranty. We strive to provide both accurate and precise information. . Please contact our general manager, directly, at dchauvin@afd-furniture.com if you would like to discuss further.
This company is full of promises and no truth. Have been waiting for furniture for months and they just continue to lie about delivery dates. Once they get your money, they are not interested in much else. Please do yourself a favor and DON"T shop here. Terrible company. One star is way to much for these people.
Business response:
Thank you for providing feedback. We are tightening our system and introducing a new and better way to manage this. Thank you for your patience as we transition.
At this point the only reason I would give them a 1 star is some of the products they sell other than that there customer service stinks. We spent 4 hours shopping for living room and bedroom furniture and was told that within 2 days they would call us to schedule delivery, then for the next 4 days I tried to get someone to call me about delivery...that call never came so I cancelled my entire order. Of course they were very apologetic and tried on 3 different occasions to change my mind and now I call everyday and whomever ... read more
Business response:
Thank you for providing feedback. We are tightening our system and introducing a new and better way to manage this. Thank you for your patience as we transition.
Frequently asked questions about American Factory Direct Furniture
How is American Factory Direct Furniture rated?
American Factory Direct Furniture has a 4.5 star rating with 1,599 reviews.
When is American Factory Direct Furniture open?
American Factory Direct Furniture is open now. It will close at 8:00 p.m.
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