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American Factory Direct Furniture
- Furniture Stores
- Covington, LA
About this business
Location details
218 New Camellia Blvd, Covington, LA, 70433, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
I am giving them a 1 wish It. could be a zero. I purchased a table and a bench for our new home. We picked it up so that we would not have to wait to have a table to sit at We unwrapped the table which was covered with plastic wrap not boxed. We began putting the legs on the table. There were no directions, but there was a line, 2 lines a q- like character to show you where the legs are to be placed. The wing nut on one of the legs would not unscrew. A closer look revealed that the screw had be meshed together or previously ... read more
We purchased a beautiful very expensive living room set from American Factory Furniture in *********, ** a few months back. We also purchased the backup warranty just in case. Upon the day of arrival we noticed several holes in the material on couch and loveseat. On the day of delivery, we called the store to report problems and was referred to the warranty department. We were asked to take pics of the areas and email, though I wondered why the warranty was necessary as it was delivered with the flaws. After some time the st... read more
This is my first and last time dealing with this company. I purchased a mattress and box spring, which was available and in stock at the warehouse. Instead of paying for delivery, I decided that I would save the cost and pick it up at the ********* location. Christmas came, and I was gifted with a mattress and bedroom set from family. I immediately called and informed them I would like to cancel and receive a full refund. I am told 25% has to be kept for an item that was never picked up, removed from the warehouse, and was N... read more
This really has been one of the worst experiences that I have had purchasing furniture. I just lost everything to ***. Paid a large sum of money, cash, for in stock furniture. Ive been lied to multiple times. My sales person refused to call me back about when my furniture would be delivered. The manager was rude to me and tried to short me close to ******** when I requested a refund on missing items. The furniture that was delivered was damaged. Its just exhausting. And I could have handled the furniture issues if the staff ... read more
Business response:
Please accept our apologies. A member from our management team will be reaching out to you to help with a resolution.
Terrible customer service, misleading information, no follow up, empty promises...... Placed a furniture order in Dec 2020 knowing it would be 4 months or better for the order. Spoke to someone in July who told us our furniture was in and requested the remainder of our payment to schedule delivery. Scheduled delivery for 8/4 so we removed and disposed of all furniture. On 8/4 we were told our sofas were not in and would not be until September, in september we were told October. AFD delivered a partial order with damaged good... read more
Business response:
Dear **************,Please accept our apologies for the continued delay of your furniture. Unfortunately, our special orders have been exceptionally delayed beyond our control. As a result, we are no longer accepting special orders. Your order was placed before ************ decision. As a token of our appreciation for your patience we will waive delivery and set up.
I will never buy anything from this store again. My sales person ********* contacted me a week in advance to to let me know that my furniture had arrived to the store. ********* then told me to call the store and schedule my day of delivery. I did. Called the store today to check upon the time for delivery (today) and they didnt even have me on the books!! Glad I followed up!! My salesperson obviously didnt see a need to! After a lengthy conversation with the store manager Im told that I will NOT get my furniture today and t... read more
Business response:
Please accept our apologies. We strive to provide excellent communication. We understand your delivery was accidently scheduled as a pick up. We have verified with our delivery team that your furniture is now set up for delivery.
My experience with this company has been frustrating to say the least. Incompetent & lazy employees that could care less about customer satisfaction. I don't feel the need to share the details but want to express my dissatisfaction and warning to the public. It has been months in dealing with damaged furniture and I still have no replacement and no repair. Do not give your hard earned money to this company. Absolutely the worst buying experience that I have ever had. Giving them 1 star is too generous.
Business response:
It is our goal to provide excellent customer service. We sincerely apologize for your inconvenience. Our customer service team will be reaching out to you. Thank you, again, for your business.
On February 2 we placed a furniture order for a couch and recliner, having been told by the salesperson that it would arrive by late March or early April. We made a deposit with cash and a debit card. We were told we would be called to schedule delivery. Calling to check the progress on the shipment, we learned at the end of February that our order was incorrectly placed by someone — the store never identified who was responsible. Instead of a recliner and sofa the order had been placed for two recliners. On March 1 the corr... read more
This by far has been the worst experience. I have no complaints about the sectional because my wife and I love the quality. This company gets an "F" due their lack of being able to resolve a customer's issue (trust me this is a simple issue that can be easily resolved). I have called two weeks straight because they messed up my delivery by providing me with two left sides of a sectional, which means that I have a open side without a recliner on the right. No one has reached out to me nor has given an ETA on when my right sid... read more
Frequently asked questions about American Factory Direct Furniture
How is American Factory Direct Furniture rated?
American Factory Direct Furniture has a 4.5 star rating with 1,599 reviews.
When is American Factory Direct Furniture open?
American Factory Direct Furniture is open now. It will close at 8:00 p.m.
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