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American Factory Direct Furniture
- Furniture Stores
- Covington, LA
About this business
Location details
218 New Camellia Blvd, Covington, LA, 70433, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
<p>I waited 10 months to get all the pieces to my master bedroom set, which originally, I was told I would receive in 4 months. And know this, this was not a house full of furniture! I had been complaining to my sales person, "how much longer?" from the 1st delivery in May. I looked around and found a set I loved at another store, and they had the whole set in stock, so I spoke to the salesperson about canceling my order, and he told me I couldn't. He then said, give it 1- 2 more months for the rest of the pieces. A few days... read more
Business response:
Thank you for sharing your experience. We strive to provide a good customer experience and apologize you weren't able to reach anyone to make a formal complaint. We are happy to reach out to you.
********************** none at all. Management would not return phone asking for help with furniture that was delivered damaged. Once purchase is made you are on your own to resolve issues
Business response:
Thank you for your business. We apologize for any inconvenience. We work to ensure every customer has a positive customer experience. After researching your damaged furniture claim, we confirmed that the damage was repaired in September, 2022 and the service ticket closed. If there is anything further that is needed, please contact our corporate office at 985-871-0300 Ext. 1101 and ask for Warranty/Service Department.<br />
I purchased a Sterns and Foster Mattress (which has a 10 year warranty) along with a number of other furniture totaling over 10 thousand dollars. Within 5 months of ownership, the mattress has approximate 1" deep dips where my wife and I sleep. This clearly has to be a defect, as a new mattress should not be dipping after such short use, especially after paying so much money for it.. I was told by my salesperson, to file a warranty claim. I had to contact the Warranty department after filing it, for it had been 2 weeks and h... read more
This company is Horrible! DO NOT BUY FROM THESE PEOPLE!***
Business response:
Dear ******************,We strive to make every customer experience a good one. As you know, we have exchanged your furniture several times. We do acknowledge that occasionally we have items damaged in box. AFD delivers merchandise in its original factory packaging. When a damage does occur, we do our best to replace these items as rapidly as possible We are happy to continue to work with you to ensure you are happy with your purchase.
I purchased a bedroom set in February 2022 but it was on back order. The furniture was delivered to me in June 2022 the same day it was delivered when I came home I called the company to let them know that I was not satisfied with the furniture that I got and it look like used damage furniture. The headboard was chipped to the wood and a foot board parts of it was to the wood and all damaged and messed ** in the middle but they were telling me this is how the furniture should be. The dresser has a hole at the bottom of it an... read more
Business response:
Dear **************,Thank you for sharing your experience. We value your business and have set up a reselect for you.
I purchased a mattress and my salesperson Airline location told me to sign for the sleep guarantee with warranty and purchase a mattress protector.. needless to say I went back in the store to exchange the firmness number on the mattress I have within the 90 days The store manager informs me that this mattress doesn't come with a sleep guarantee and the salesperson had me to sign something that was incorrect for that product and told me I cannot get a store credit i have to purchase another mattress. Never taking any account... read more
Business response:
Dear ********************,We do apologize. You are correct. Your mattress DOES come with a sleep guarantee. We asked our warranty department to reach out to you. We apologize for the confusion and thank you for your business.
We have been to all 3 locations of this store and ordered something from each store. We have been very satisfied with everything from the salesman and saleswoman to customer service to delivery and set up. We had minor issues with our dining room table, but they replaced the whole table quickly. We ordered a bedroom set and was told the bed itself would not be in until January. But just got a call and all the pieces are in!They sell very nice furniture which is all wood, not the particle board junk like other furniture store... read more
Business response:
Dear ****************,Thank you for your positive review. We appreciate you and the opportunity to have your business. If there is anything you need, please don't hesitate to reach out to us.
My experience with American Factory Direct in ********** has been the worst Ive ever had with any business. I spent over $12,000 on furniture just to be highly disappointed. I was lied to by my salesman and told that I could get 6 years interest free financing on the bedroom set I was purchasing ONLY if I purchased a mattress with it. I purchased a entertainment center that same purchase and was told the entire order would arrive in 2 weeks by my salesmen even though he knew that was a lie just to make a sale. My bedroom set... read more
Business response:
Dear **************************,Thank you for commenting. We apologize you did not have a better customer experience. Please expect the store manager to reach out to you.
As a Christmas gift, my mother purchased me furniture from AFD that totaled $20K+. The item in question is a power adapter needed to recline the mattress of the bed. Prior to purchasing, I already owned a reclining base complete with power adapter, cords and remotes. When the new reclining mattresses were delivered, the old reclining mattress were moved to another bedroom. Apparently, the delivery people connected the NEW reclining mattress base using the OLD power adaptor and subsequently did not leave the NEW power adaptor... read more
Business response:
Dear ***************************,We apologize for this inconvenience. We would like to reach out to you, however, cannot locate the order which must be under your mother's name. Please contact us at ********************** so that we may properly help you.
Frequently asked questions about American Factory Direct Furniture
How is American Factory Direct Furniture rated?
American Factory Direct Furniture has a 4.5 star rating with 1,599 reviews.
When is American Factory Direct Furniture open?
American Factory Direct Furniture is open now. It will close at 8:00 p.m.
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