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American Factory Direct Furniture
- Furniture Stores
- Covington, LA
About this business
Location details
218 New Camellia Blvd, Covington, LA, 70433, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
My husband and I ordered a couch from here for our new place back in early July. We were told it would only take 2 weeks and even though we were hoping sooner, we could deal with 2 weeks. Right as the time arrives, they said it will take another, month 8/19/25, as we are closer to that day my husband can't reach anyone from the store so he goes there to ask, they inform us 9/15/25. Very rudely and unbothered that we were upset, my husband asks if he can just cancel.... They say it will be 25% of the price to cancel and they ... read more
I ordered bedroom furniture and paid in full on 1/4/25. As of today, 4/8/25, we still havent received it, and were unable to get a clear update on when or where the furniture will arrive. Over the past two weeks, weve called multiple times. Each time, weve been told, It was delivered to the warehouse today, but they still need to unload it, then theyll call you to schedule delivery. Days go by with no call, so we call again and hear the same thing: Your furniture was delivered today, but they have to unload the truck. We wil... read more
Business response:
We are sorry to hear that Ms. Verrett has not been satisfied with her buying experience with American Factory Direct. We believe there has been a misunderstanding regarding the due date for her furniture to be received by our warehouse. The container in which this furniture was shipped was received at the Port of New Orleans and we were waiting for an appointment to have it delivered to us. It was received on 4/9/2025 and has been set for delivery to Ms. Verrett. The original receiving estimate was the end of March but was i... read more
I ordered bedroom furniture and paid in full on 1/4/25. As of today, 4/8/25, we still havent received it, and were unable to get a clear update on when or where the furniture will arrive. Over the past two weeks, weve called multiple times. Each time, weve been told, It was delivered to the warehouse today, but they still need to unload it, then theyll call you to schedule delivery. Days go by with no call, so we call again and hear the same thing: Your furniture was delivered today, but they have to unload the truck. We wil... read more
Bought a 5-yr warranty on a sofa/recliner which is less than 3 years old. Have been filing for service for the broken recliner which is stuck in open position since JUNE!! I have called warranty company many times, promises made but never fulfilled. I recently called ***, mgr, *****, who referred me to their service manager, MJ. I was told that only the warranty company could help me. ****, at that company told me that only ************* could help. That is who we have been calling since JUNE. They DO NOT RETURN PHONE CALLS.... read more
Business response:
We are sorry that Ms. ******** has had a bad experience with her warranty claim. As of today, ****** (warranty company) has an in home service tech scheduled for 11/5. We are unsure what ************* are, but ****** does use outside companies to service their clients.
Received broken chair set for a brand new table and chairs set we purchased for our Short term rental and was told it would be ********************************************************************************************************************************************************************** half. At that time my wife called the manager **** and he asked if they had left the headboard he could have it repaired. She told him they took it and he said it would be Monday before he would have information on a new headboard and g... read more
Business response:
We are sorry to hear that Mr. ****** has not been satisfied with his buying experience with American Factory Direct. While we strive to satisfy our customers expectation with our company, sometimes this cannot be accomplished. The headboard was dropped on delivery and our delivery team offered to have service come to the house for repair. Then Mr ******* refused Service to level the chairs for the dining set. Pickup of the dining set and bed is scheduled for October 8th and as a courtesy and act of customer service, we will ... read more
What a journey this has been! This is my 6th loveseat that has came out damaged! Well, dont believe in VIP because the items still come out damaged! Received this return on March 26 with staples coming out of fabric and the side damaged! I get a call from ********* saying they will come out and service it! Service a brand new loveseat! I have been dealing with these people since October! Being patient because they tell you they are going to get it right! I received a phone call from ********* manager ***** and she was very p... read more
Business response:
We are sorry to hear that ************** has not been satisfied with her buying experience with American Factory Direct. While we strive to satisfy our customers expectation with our company, sometimes this cannot be accomplished. ************** was delivered a loveseat with damage consisting of a broken frame that is on the interior of the piece and not visually obvious. When we were notified, we exchanged the loveseat and unfortunately, there was an issue with this one. In both instances it was determined that this was a m... read more
I would not recommend this business to anyone. I purchased a sectional and a queen ********* several weeks ago at the ******************** location. Although, my sales person, *****, was awesome, the website itself is misleading. I received my sectional and called within three business days to return/exchange (as stated on the website) I was told by the store manager it would be 25% restock plus delivery because the exchange was for accessories only. I understand the delivery, but not restock. The paragraph I found online di... read more
Business response:
We are sorry to hear that you have not been satisfied with your buying experience with American Factory Direct. While we strive to satisfy our customers expectation with our company, sometimes misunderstanding of store policy does occur. Printed on the sales order we had you sign and as posted on our website, it is clearly stated that merchandise is not delivered on an approval basis and a 25% restocking fee will be charged if items are returned. It is also stated that upholstered furniture, bedding and rugs may not be retur... read more
This is the worst company on the planet to do business with. Whatever you do, do not do business with American Factory Direct. They have no concept of customer satisfaction or customer service. If you have problems, and YOU WILL have problems, if you are lucky, you might be able to eventually get 75% of your money back, but it will be an extremely slow and frustrating process. Read the fine print. Once you sign the agreement, no matter how poor the product is, no matter how incompetent the delivery team is, no matter how muc... read more
Business response:
Thank you for your feedback. According to our records, we honored your requested refund. Please reach out to us directly should you have an unresolved circumstance.
******************** not do business with American Factory Direct or ***************** Services. I purchased over $8,000.00 in furniture from AFD and also purchased the ***************** which is an absolute joke. They will take take a phone call. You leave a message and they email you a claim form to complete and email back to them with requested pictures of the ink on my electrical reclining sofa. I did this and received an email that it was received. Sometime later a young man from AFD came to my home to see if he could r... read more
Frequently asked questions about American Factory Direct Furniture
How is American Factory Direct Furniture rated?
American Factory Direct Furniture has a 4.4 star rating with 1,592 reviews.
When is American Factory Direct Furniture open?
American Factory Direct Furniture is closed now. It will open tomorrow at 10:00 a.m.
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