American Factory Direct Furniture

Adam H 

on BBB

a year ago

We ordered a couch from AFD in late May, we were told that it would be in and ready for Delivery in 6 weeks. I did not hear anything from AFD 7 weeks later, so I called to check status. Upon status check they realized they never actually ordered my couch but have been happily holding my money for the duration. Giving them the benefit of the doubt, I allowed them to continue with the order and was told the couch would be in ready first week of September. Trying to be proactive this time, again not hearing anything that has ov... read more

WARREN B. 

on BBB

2 years ago

Purchased a Leather Recliner and within 3 years color on headrest is faded my extended warranty claims it’s normal wear from body fluids which in my warranty says it’s covered but when speaking to representative at American Factory Direct and Platinum Warranty Services fluids from head and hair are different. I was not aware that were trained in chemistry and biology. Don’t do business with American Factory Direct or Platinum Warranty Services !!!! 

Warren B 

on BBB

2 years ago

Purchased a Leather Recliner and within 3 years color on headrest is faded my extended warranty claims its normal wear from body fluids which in my warranty says its covered but when speaking to representative at American Factory Direct and ***************** Services fluids from head and hair are different. I was not aware that were trained in chemistry and biology. Dont do business with American Factory Direct or ***************** Services !!!! 

Jan D 

on BBB

2 years ago

From the moment we walked in and were greeted by our salesperson, Gay, we knew we were in the right place. We had been to several furniture stores in Lafayette and they either had nothing or pricing was absurd or, they couldn't deliver until July. American Factory delivered on all levels. Gay worked with us, and was never pushy, listened to what we wanted and then directed us to the perfect piece. We even found another needed piece we were looking for. Delivery was within 2 days and I was texted, emailed, and the called on t... read more

Heidi P 

on BBB

2 years ago

Poor quality and customer service. I have been waiting a year now for sofa repair. Now they are saying its an easy fix but I do not have any confidence in this business. 

Denise M 

on BBB

2 years ago

I purchased two couches and a recliner at American Direct Furniture at the ********* store. I had them for approximately 2 months and notices the seams were shredding and the foam was coming out. There were seam issues on both couches and the recliner. Of course, I was very upset, so I contacted the store. I was told that they would order the individual seats and repair what was broken. Every individual seat of the couches had issued so they would have to repair both couches & the recliner completely and this did not make si... read more

Richard H 

on BBB

2 years ago

Lafayette branch manager was my biggest issue, along with poor, clear communication with lower level management, and delivery team. The rigidity and inability to attempt to find a resolution by the manager was the reason for this review. In business, customer service is key, before the sale and after the sale. To stand behind a rigid line and refuse to seek a solution is really poor management on the local branch side and the overall company management. The ability to navigate the grey areas in business and life, is an art a... read more

Cindy M. 

on BBB

2 years ago

I waited 10 months to get all the pieces to my master bedroom set, which originally, I was told I would receive in 4 months. And know this, this was not a house full of furniture! I had been complaining to my sales person, "how much longer?" from the 1st delivery in May. I looked around and found a set I loved at another store, and they had the whole set in stock, so I spoke to the salesperson about canceling my order, and he told me I couldn't. He then said, give it 1- 2 more months for the rest of the pieces. A few days be... read more

Cindy M 

on BBB

2 years ago

<p>I waited 10 months to get all the pieces to my master bedroom set, which originally, I was told I would receive in 4 months. And know this, this was not a house full of furniture! I had been complaining to my sales person, "how much longer?" from the 1st delivery in May. I looked around and found a set I loved at another store, and they had the whole set in stock, so I spoke to the salesperson about canceling my order, and he told me I couldn't. He then said, give it 1- 2 more months for the rest of the pieces. A few days... read more