American Factory Direct Furniture

Scott C 

on BBB

3 years ago

We bought a bed at AFD and were led to believe that if we didnt like it we could return it less a 25% stocking fee. One hour after delivery and set up, we realized the bed would not work out in our bedroom, so we contacted the salesperson to advise we did not want the bed. She told us that we could swap for something we liked and they would waive restocking fee. We did not find anything to swap. They refused to gives a refund. The manager rudely told us refundable only apply to accessories. She could not point that out in th... read more

Melissa I. 

on BBB

3 years ago

My husband & I purchased a new living room complete with end tables, sectional & cocktail table. Each item that was delivered was damaged and had to be sent back and replaced. The cocktail table was sent back twice for the wood at the bottom being warped, however, each time I call and leave a message for the warranty department, no one returned my phone call. The third time they delivered our cocktail table they tried delivering the same one they had delivered to us prior and I could tell because the same handle was bent and... read more

Rick P. 

on BBB

3 years ago

My wife and I bought a couch on 11/16/2019 from American Factory Direct. With the couch, we bought a 5-year warranty. On 6/28/2021 we made a claim with one of the attached recliners. The tech came out to fix the problem and had to order parts. We have been waiting on parts for almost a year now. We have contacted AFD Approx. every two months since then but the answer is always the same, they are waiting on parts. We stay on hold for over 30 minutes with a warranty and then our call gets redirected, and we must start all over... read more

Kim G 

on BBB

3 years ago

Horrible customer service! We received our delivery on February 26th. When they finished setting up my king *** I told the delivery guys the *** wasnt sturdy. They told me theres nothing they can do. I then made a claim with the company. The service department came out and made the *** worse. We decided to return the *** and was told we will have to pay a 25% restocking fee. After we couldnt find anything that we liked to just exchange for We schedule for the *** to be picked up. The delivery guys came and picked up the *** ... read more

Gi S 

on BBB

3 years ago

My husband and I ordered a bedroom furniture set from here in early January 2022. We were told it would arrive in March and took out a line of credit AND paid a Deposit. As of today, we still have not received anything. Each time I call to find out more info. re: status, I'm told my salesperson has to call me back and I never receive that call. Instead, I have to reach out again over and over until she is "free". (I'm not sure why only the one salesperson can look up the furniture status, but this causes delays in finding an... read more

AA A 

on BBB

3 years ago

My husband and I ordered a bedroom furniture set from here in early January 2022. We were told it would arrive in March and took out a line of credit AND paid a Deposit. As of today, we still have not received anything. Each time I call to find out more info. re: status, I'm told my salesperson has to call me back and I never receive that call. Instead, I have to reach out again over and over until she is "free". (I'm not sure why only the one salesperson can look up the furniture status, but this causes delays in finding an... read more

Jessie B 

on BBB

3 years ago

I bought a loveseat from American factory direct back in November of 2021, they said it could take up to six months to get it, to my surprise it was delivered feb.3rd 22 well it power reclines something was wrong from ver beginning the chairs weren't reclining right, the delivery people didnt even sat in them to try them out, well I called warranty dept.they haven't been fixed yet!!! Still waiting on part suppose to have been 6 to 8 weeks still waiting with broke love seat need answers!! And they tell us just go ahead and si... read more

David T 

on BBB

3 years ago

We began this saga in September of '21 and it has nothing to do with Covid. Yes, we understand shipping delays because of it but that is not our issue. It is that we have dealt with 3 purchases and and 3 faulty deliveries whether they be wrong items or damaged. It is now nearly March and to top it off, they over charged us for a mattress, sent us 1/2 of the wrong mattress (another story) and still owe us $400+ dollars for that which they say we can use as a credit b/c they won't "refund" even though it was their error. And o... read more

Gloria S. 

on BBB

3 years ago

I am giving them a 1 wish It. could be a zero. I purchased a table and a bench for our new home. We picked it up so that we would not have to wait to have a table to sit at We unwrapped the table which was covered with plastic wrap not boxed. We began putting the legs on the table. There were no directions, but there was a line, 2 lines a q- like character to show you where the legs are to be placed. The wing nut on one of the legs would not unscrew. A closer look revealed that the screw had be meshed together or previously ... read more