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All Star Nissan
- Car Dealers
- Denham Springs, LA
About this business
Location details
27700 Juban Rd Building 3, Denham Springs, LA, 70726, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Great friendly service Told them what I was looking for and they found it at one of their other dealership. They called me when I got there and when I made it to the dealership I was in and out in no time. Very friendly staff. I will definatley be recommending them.
Business response:
Thank you for the great review! We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to your next visit!
Customer Service Our sunroof exploded from hot weather on our New Nissan Sentra sedan over two months ago. We informed the dealership but have been getting the run around, no straight answers!The customer service at the Juban road location in Denham Springs has very poor customer service. Feel like once they sold us the car they abandoned us! A little advice, you might want to look elsewhere to buy a car.
Business response:
CJ, We are disappointed to learn that you feel let down by our customer service regarding your sunroof situation. This is never our intention, and we assure you that we truly value your time and business with us. Please reach out to our Loyalty Manager, Danielle, at 225-490-5564 when you have a moment so we can address your feedback. It would be our pleasure to assist you in any way we can. Best regards, Customer Relations Manager reviews@allstarautomotive.com
DO NOT RECOMMEND VERY disappointed in this dealership. Buying a vehicle should be a happy time in your life. This place made my process disappointing and miserable. Once I bought my vehicle I left happy and thought I was done with my paper work. They called me and needed more information every day for over a week. It was something new every single day. When I called them back I would be transferred to different departments- apparently people don’t know what they are doing. The person in charge of this dealership needs to tra... read more
Business response:
Rebeca, Thank you for your feedback. We appreciate your comments as they help us improve. Will you reach out to us so that we may discuss this further? Please send us an email with your preferred contact information. Best regards, Customer Relations Manager reviews@allstarautomotive.com
corrected review i am writing to say that when I spoke to customer service about my loan payoff it was handled right away and I got a call back from that department. I was treated very well and the matter was handled. so I need to take back that earlier review. thanks for taking care of my loan inquiries.
Business response:
Thank you for giving us the opportunity to assist you with your loan payoff, Judith! We are happy to know that you were satisfied with our services. Let us know if there is anything else we can help you with. We look forward to your next visit!
searching for a vehicle I was very disappointed I was told by a recent customer that you go for and beyond to help the customer as for as getting a vehicle I brought in a trade that I barely made it to the dealer ship to see if they could help but they couldn't I feel if I was honest to let you know what was wrong with my vehicle the least they could have done was went that extra mile to get me financed.
Business response:
Hi, I appreciate your feedback, and I am disappointed that your potential trade-in experience with us wasn't satisfactory. I would like to get in touch with you to discuss your situation further. Please contact us when you have the chance. I hope to hear from you soon. Best, Customer Relations Manager reviews@allstarautomotive.com
Great Experience We went to AllStar Nissan with less than 24 hours left to buy a car because our rental had to be returned the same day. When we arrived we were greeted by Patrick Hebert and he took us to his desk and wrote all our questions and concerns down and got us started with the process. We wanted the 2018 Pathfinder, everyone at Nissan was more than helpful and accommodating to our circumstances and they were able to help us secure the Pathfinder at a great rate! Thanks AllStar Nissan!
Business response:
Thank you for taking the time to share your experience with us, Tiara! We were happy to assist you with your automotive needs. Let us know if we can do anything for you in the future!
Poor Customer Service Purchased a 2014 Altima in July 2018. with an extended warranty. Weeks later rec'd a notice from GAI stating that warranty was denied. Contacted All Star and found out that it was because the employee responsible for completing paperwork submitted the wrong form, easy fix according the finance dept (that's who we were directed too to correct issue). However, they don't like to return calls or follow through with correcting issues. Made several calls, left several voice mails with several ... read more
Business response:
Lucy, It's unfortunate to learn of your disappointment with any lack of communication that has led to your distrust. Please rest assured I take your comments seriously and would appreciate the opportunity to best resolve your concerns. Please contact me at your earliest convenience. Thank you. Best, Customer Relations Manager reviews@allstarautomotive.com
Oil change I was told I was getting a complimentary car wash when I went in to get my oil change.. They didn't wash the car. It was disappointing be told it was going to be washed and it wasn't
Business response:
Hello, Thank you for your positive feedback about our services. However, I regret to see you are disappointed we did not meet your expectations for a complimentary car wash and would like to address your concerns. Can you please reach out to me at your earliest convenience tell me more about what happened? Best, Reputation Manager Reviews@allstarautomotive.com (225) 930-4147
Airbag recall Repairs on my mother 06 Nissan Sentra was fast and customers services was great.. Mrs Tammy Perkins was great converse with her about Allstar New location this Year.. very pleasant person to converse with.. I see why my dsughter goes to Allstar to have her Nissan services... it would be nice a get Free Car wash at time of services..
Business response:
Leola, thank you for taking the time to write this 5-star review! We work hard to ensure our customers have the best experience possible at our dealership and we are thrilled you had a good one. Thank you for choosing All Star, and we look forward to seeing you again soon!
Frequently asked questions about All Star Nissan
How is All Star Nissan rated?
All Star Nissan has a 4.6 star rating with 1,780 reviews.
When is All Star Nissan open?
All Star Nissan is open now. It will close at 8:00 p.m.
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