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All Star Hyundai
- Car Dealers
- Baton Rouge, LA
About this business
If you re looking for America's Best Warranty, then you'll find it at All Star Hyundai of Baton Rouge. We combine unsurpassed customer service with a diverse lineup of cars for sale to create a better dealership experience in the Baton Rouge, Louisiana, area. We have New, Certified, and Pre-Owned vehicles to meet any needs on our lot. After choosing your perfect vehicle, our finance team will build you a personalized lease or loan deal. We also offer a full Hyundai Service Center, making us your one stop auto shop destinatio... read more
Location details
10313 Airline Hwy, Baton Rouge, LA, 70816, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
WANTED TO RUN OUT DOOR I went to All Star Hyundai on this afternoon and upon waiting for someone to help me, Francesca, who I went to speak with about buying a car, had the driest, most unconcerned attitude. I felt like walking out. She didnt smile or make me feel welcomed in any way. After asking me a couple questions, and asking for my keys, she left to go appraise my car without saying anything to me to let me know what hapoens from here. She came back in looking disgusted and sat down. Didn't tell me what my car was wort... read more
Business response:
Thank you for sharing your feedback regarding your sales experience. You are right, we dropped the ball and for that we apologize. We should have shown empathy and more concern for our customers. We appreciate you letting us know about your experience. We use customer feedback to improve our performance in hopes of preventing another customer from sharing this experience. Be assured we are going to make the necessary adjustments to gain your trust with our dealership. We hope you will reconsider and give us another chance.
Saturday Oil Change Experience Went in on the weekend for an oil change. Young lady intended to be helpful, but quite simply did not have the knowledge to do so. Young man working at Service Desk was much better informed. I still do not know why it takes 1.5 hours for a scheduled appointment for an oil change.
Business response:
Thank you for sharing your review with us. We appreciate your feedback and we are happy to hear you had a positive experience at our dealership. Thank you for coming in and we look forward to seeing you again soon!
WANTED TO RUN OUT DOOR I went to All Star Hyundai on this afternoon and upon waiting for someone to help me, Francesca, who I went to speak with about buying a car, had the driest, most unconcerned attitude. I felt like walking out. She didnt smile or make me feel welcomed in any way. After asking me a couple questions, and asking for my keys, she left to go appraise my car without saying anything to me to let me know what hapoens from here. She came back in looking disgusted and sat down. Didn't tell me what my car was wort... read more
Business response:
Thank you for sharing your feedback regarding your sales experience. You are right, we dropped the ball and for that we apologize. We should have shown empathy and more concern for our customers. We appreciate you letting us know about your experience. We use customer feedback to improve our performance in hopes of preventing another customer from sharing this experience. Be assured we are going to make the necessary adjustments to gain your trust with our dealership. We hope you will reconsider and give us another chance.
Clean Facilities I took time to make an appointment. The gentleman in front of me didn't. He was finished way before I was. What's the benefit of making an appointment?
Business response:
Thank you for taking the time to share your experience with us. We want to ensure all of our customers receive a great service experience so we are saddened to hear that you did not. We apologize for the inconvenience we have caused you.
Saturday Oil Change Experience Went in on the weekend for an oil change. Young lady intended to be helpful, but quite simply did not have the knowledge to do so. Young man working at Service Desk was much better informed. I still do not know why it takes 1.5 hours for a scheduled appointment for an oil change.
Business response:
Thank you for sharing your review with us. We appreciate your feedback and we are happy to hear you had a positive experience at our dealership. Thank you for coming in and we look forward to seeing you again soon!
Clean Facilities I took time to make an appointment. The gentleman in front of me didn't. He was finished way before I was. What's the benefit of making an appointment?
Business response:
Thank you for taking the time to share your experience with us. We want to ensure all of our customers receive a great service experience so we are saddened to hear that you did not. We apologize for the inconvenience we have caused you.
Best Car Experience Ever This was an awesome experience all around. The sales rep I had was named Joey and he was awesome! I bought my new car with a great deal. I love my new car!
Business response:
Jennifer, thanks for taking the time to share your review with us. We work hard to ensure we are providing a great experience for our customers and we are elated to see that you are happy with your purchase. We look forward to seeing you again soon and welcome you to our All Star Family!
Roy McLin On Friday Feb 13, took my Santa Fe Sport 2013 in for oil change & tire rotation. Oil got changed (or at least I assume it did) tires did not get rotated. And I know this because 1 of the tires is different from the other 3. In July 2014 I had a flat while in Texas and had to have tire replaced. Oct. 2014, took car in for routine oil change & tire rotation. Tire rotation wasn't done then either. Like I said the reason I know this is because of that 1 tire. I have always been treated well in the Service Dept. People ... read more
Business response:
Thank you for speaking to us regarding your concerns. We apologize for any inconvenience caused by our organization. Per our conversation, we were expecting you on Monday. Please give us a call to reschedule. We look forward to seeing you soon and making this right.
Hyundai Sonata Hybrid Service reps are knowledgeable and pleasantly helpful. Work I don't need is not suggested and the service time is prompt.
Business response:
Bill, thank you for sharing your experience with us. Providing great customer service is always our top priority. Thank you for coming in and we hope to see you again in the near future.
Frequently asked questions about All Star Hyundai
How is All Star Hyundai rated?
All Star Hyundai has a 4.1 star rating with 1,728 reviews.
When is All Star Hyundai open?
All Star Hyundai is open now. It will close at 8:00 p.m.
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