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All Star Hyundai
- Car Dealers
- Baton Rouge, LA
About this business
If you re looking for America's Best Warranty, then you'll find it at All Star Hyundai of Baton Rouge. We combine unsurpassed customer service with a diverse lineup of cars for sale to create a better dealership experience in the Baton Rouge, Louisiana, area. We have New, Certified, and Pre-Owned vehicles to meet any needs on our lot. After choosing your perfect vehicle, our finance team will build you a personalized lease or loan deal. We also offer a full Hyundai Service Center, making us your one stop auto shop destinatio... read more
Location details
10313 Airline Hwy, Baton Rouge, LA, 70816, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Review Technician couldn't find the problem. The people were nice, but holding on the phone for service in excess of 10-20 minutes and having to call about my car instead of them calling me over 1 1/2 weeks was a problem. They were very kind and i Didn't have to pay for their misdiagnosis. I've been pleased with my 8 year old Santa Fe.
Business response:
Hello Walker and thanks for sharing feedback about your recent service visit. Our apologies for not giving the extraordinary service you are used to receiving. I have spoken to our service manager and your concerns will be shared with our entire service staff to ensure this does not happen again. I understand the vehicle will be towed back to our facility and we will work towards a positive resolution. Keeping you informed while your vehicle is in in for repairs is very important and we will do better. Again thank you and ha... read more
Review Technician couldn't find the problem. The people were nice, but holding on the phone for service in excess of 10-20 minutes and having to call about my car instead of them calling me over 1 1/2 weeks was a problem. They were very kind and i Didn't have to pay for their misdiagnosis. I've been pleased with my 8 year old Santa Fe.
Business response:
Hello Walker and thanks for sharing feedback about your recent service visit. Our apologies for not giving the extraordinary service you are used to receiving. I have spoken to our service manager and your concerns will be shared with our entire service staff to ensure this does not happen again. I understand the vehicle will be towed back to our facility and we will work towards a positive resolution. Keeping you informed while your vehicle is in in for repairs is very important and we will do better. Again thank you and ha... read more
Truly All Star service When pulling up for my appointment it looked like they were slammed and it was going to be a while. My service advisor, Mary, told me it would be around an hour to complete all of the work I needed done. They had me in and out in 30 minutes!!!! I couldn't have asked for a better, more professional service visit. I doubt I'll ever go anywhere else.
Business response:
Taylor, it's great to hear that you had such a positive experience with our service department and thank you for the feedback. We value your business and look forward to your next service appointment.
A complete satisfactory experience Very pleasant. Tried hard to get exactly what we wanted and succeeded.
Business response:
Louise, thank you for setting time aside to let us know how we're doing. We appreciate the feedback and look forward to seeing you again!
great service Mr. Adrian Jones was very helpful and patient with me. He explained everything to me, so I could clearly know what I was buying. I purchased the hyundai elantra, I only had it one week. So far so good. It was a good buying experience.
Business response:
Ina, first and foremost, congratulations on your new purchase! Adrian and the entire All Star Hyundai team appreciates your business! Thank you for sharing your experience with us. Providing great customer service is always our top priority and we are glad to hear yours was satisfactory. Thank you for choosing our dealership and welcome to the All Star Family!
Santa Fe servicing Everyone from making an appt. to checking out was so pleasant and helpful that they make it a wonderful experience. I love my Hyundai and they maintain it for me and keep it in great running condition. the topping on the cake is giving it back freshly washed each time! Thank you!!!!!!
Business response:
Bonnie, thank you for sharing this great feedback with us. The goal of our service department at All Star Hyundai is taking care of our customers. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Love my Genesis and this dealership! I have to brag on the Hyundai company. They really know how to build a low maintenance vehicle. The $315 that I spent today for a coolant and differential service and a replacement for the undercarriage cover was the only time I have paid for maintenance that was not oil change or tire related! I even asked them to check the brakes on my 2010 Genesis with 70,000 miles and they said they were ok. Seriously? Who knows how many brake jobs I have paid for at the Toyota dealership over the yea... read more
Business response:
Robin, thank you for taking the time to write this review! We work hard to ensure our customers have the best experience and we are thrilled your service process was smooth and easy. Thank you for choosing All Star Hyundai and we look forward to seeing you again soon!
Outcome good, warranty covered. Process- terrible! My Santa Fe quit running and I had to be towed to the dealership. Did not have a loaner and was put on a list. Never was contacted by the service department as promised; I had to call each time to check on the status of my car. Four days into the process, once I complained to the Service Manager, things started to happen. Mysteriously, everything was covered under warranty, once I asked for the dealership's Manager's name. I have always been a loyal customer, bringing car to... read more
Business response:
Ralph, thank you for the review. Please accept our apology for not meeting your expectations. Your time is important to us as well. Please know that we will make the necessary adjustments to prevent another customer from having this experience. Again, we apologize for any inconvenience caused by our organization and we are happy that we were able to reach a resolution.
Outcome good, warranty covered. Process- terrible! My Santa Fe quit running and I had to be towed to the dealership. Did not have a loaner and was put on a list. Never was contacted by the service department as promised; I had to call each time to check on the status of my car. Four days into the process, once I complained to the Service Manager, things started to happen. Mysteriously, everything was covered under warranty, once I asked for the dealership's Manager's name. I have always been a loyal customer, bringing car to... read more
Business response:
Ralph, thank you for the review. Please accept our apology for not meeting your expectations. Your time is important to us as well. Please know that we will make the necessary adjustments to prevent another customer from having this experience. Again, we apologize for any inconvenience caused by our organization and we are happy that we were able to reach a resolution.
Frequently asked questions about All Star Hyundai
How is All Star Hyundai rated?
All Star Hyundai has a 4.1 star rating with 1,728 reviews.
When is All Star Hyundai open?
All Star Hyundai is open now. It will close at 8:00 p.m.
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