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All Filters
- Water Filtration
- Salt Lake City, UT
About this business
Location details
795 1700 S #1, Salt Lake City, UT, 84104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Promised discount did work still waiting on purchase after 10 days
I ordered a water filter two weeks later I received an email from DHL that the item was missed shipped. I contacted oil filters and they instructed me the only way to have it shipped again was to email them even though I did not have a computer they insisted this was the only way to get it re-shipped. I asked for a refund and they denied me. I finally was able to send them the email and I got a response that it would be reshipped. Yesterday I got another email from US PS they were having trouble shipping it to me. I again as... read more
Business response:
We are very sorry to hear that your experience was less than satisfactory. Upon further checking, your order has been delivered as of 11/30/19. Please be advised that once the package leaves our warehouse, we are at the mercy of the carrier to make sure that it is delivered on time. Unfortunately, though we shipped your order on time, there are some factors which may cause delay and we do not have control over the carrier's schedule and activity.
I ordered filters from them on May 20th. No where did I see they were out of stock. Called on June 13th and was told they were on back order and they would be shipped on the 15th. Today is the 25th of June I still do not have my filters. It says they will be here on the 27th. Customer Service agent will not connect me with her boss.
Business response:
We are very sorry to hear that your experience was less than satisfactory. The filters that you ordered are a pre-order item only and not an item we keep in stock. This is stated on the product page, the final confirmation page and in the email sent to you once the order was submitted. This order was shipped on the same day we received the product and we emailed a tracking number. Again, we are very sorry for any inconvenience this may have caused you.
Company will not send new sealed water filters, when contacted about an exchange of one I received that was used I got the run around for 12 days, and counting since I have yet to get this resolved! Very unprofessional and dirty products
Business response:
Our customer emailed us to let us know that they weren't happy with the condition of the filter. After reviewing a picture of the filter, it appeared to be brand new with very slight damage to the filter box but no damage to the filter itself. In spite of that, we offered to process a return or exchange with the customer.
Frequently asked questions about All Filters
How is All Filters rated?
All Filters has a 4.6 star rating with 441 reviews.
When is All Filters open?
All Filters is closed now. It will open tomorrow at 9:00 a.m.
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