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All Filters
- Water Filtration
- Salt Lake City, UT
About this business
Location details
795 1700 S #1, Salt Lake City, UT, 84104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called customer service and talked with them for over 15 minutes attempting to resolve the problem. This company placed obstacles in my way and when I persisted towards resolution which they verbally agreed to, they then sent an email completely abridging the problem and the agreement. This seems dishonest to me. The filter did not allow any flow despite a good fit. I was agreeable to returning the filter to them. They wanted me to send photos—of a perfect normal appearing filter?? I told them that for $18 I was not going ... read more
"I suspect these filters are counterfeits from China and not OEM as advertised. I purchased 2 OEM Samsung Da29-00020b filters in mid January 2020. After about a week, I started hearing a loud knocking, jackhammer like sound when dispensing water. I spoke with AllFilters and they suggested I remove and replace the filter and then dispense 3 gallons of water to clear any air from the lines even though I had done this when first installing the filter. Still the problem persisted intermittently. The filter stopped working in ear... read more
Business response:
Dear Matthew, Thank you for your email. We are sorry to hear you were having issues with the filters. We can guarantee you that we only sell original authentic OEM filters as we only sourced them from authorized distributors. Occasionally, noise can happen when a filter is first installed, but the noise should go away after discarding the first 3-4 gallons. Have you discarded the first 3-4 gallons already? Please try that first to see if it goes away. Also, do you still have an old filter? Kindly try to install it and see if... read more
I see now that this is a common problem with All Filters and will not be using them again. It has been 9 business days since I ordered a Whirlpool fridge filter and it has not arrived. Tracking status updates stopped and live chat was useless since they only gave me the tracking information I already had. Requested a refund as of today 2/27/2020 and we will see how long that takes.
Avoid this company like the plague. I ordered 3 filters for my ice maker. The new ice maker made one batch then stopped. It took 4 trips over 2 months for the repairman to determine that it was a defective filter not the ice maker. All Filter wants me to pay the return shipping and will only credit me for one filter because I purchased them over 30 days ago.
Promised discount did work still waiting on purchase after 10 days
I ordered a water filter two weeks later I received an email from DHL that the item was missed shipped. I contacted oil filters and they instructed me the only way to have it shipped again was to email them even though I did not have a computer they insisted this was the only way to get it re-shipped. I asked for a refund and they denied me. I finally was able to send them the email and I got a response that it would be reshipped. Yesterday I got another email from US PS they were having trouble shipping it to me. I again as... read more
Business response:
We are very sorry to hear that your experience was less than satisfactory. Upon further checking, your order has been delivered as of 11/30/19. Please be advised that once the package leaves our warehouse, we are at the mercy of the carrier to make sure that it is delivered on time. Unfortunately, though we shipped your order on time, there are some factors which may cause delay and we do not have control over the carrier's schedule and activity.
I ordered filters from them on May 20th. No where did I see they were out of stock. Called on June 13th and was told they were on back order and they would be shipped on the 15th. Today is the 25th of June I still do not have my filters. It says they will be here on the 27th. Customer Service agent will not connect me with her boss.
Business response:
We are very sorry to hear that your experience was less than satisfactory. The filters that you ordered are a pre-order item only and not an item we keep in stock. This is stated on the product page, the final confirmation page and in the email sent to you once the order was submitted. This order was shipped on the same day we received the product and we emailed a tracking number. Again, we are very sorry for any inconvenience this may have caused you.
Company will not send new sealed water filters, when contacted about an exchange of one I received that was used I got the run around for 12 days, and counting since I have yet to get this resolved! Very unprofessional and dirty products
Business response:
Our customer emailed us to let us know that they weren't happy with the condition of the filter. After reviewing a picture of the filter, it appeared to be brand new with very slight damage to the filter box but no damage to the filter itself. In spite of that, we offered to process a return or exchange with the customer.
Frequently asked questions about All Filters
How is All Filters rated?
All Filters has a 4.6 star rating with 445 reviews.
When is All Filters open?
All Filters is open now. It will close at 6:00 p.m.
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