Alila Napa Valley

DM 

on Google

6 days ago

Booked a stay here for a birthday celebration which i added in the reservation notes. Upon check in it was apparent the front desk attendant did not see the notes that this was a celebration (poor attention to detail for a 5 star hotel). I asked for a quite room and got a room the backs up to a busy road which is very misleading since the hotel room was described online as peaceful with sounds of the creek. The bathroom has le labo products (half filled and stained) with no tamper proofing which I find unhygienic considering... read more

Bonnie Hanh-Nhi Nguyen 

on Google

a week ago

Love Spa, room’s view 

Revan 

on Google

2 weeks ago

Grass not maintained Horrible customer service Never coming back I’ve stayed at Alila Ventana multiple times and thought maybe the Napa one will be the same. First time I came, horrible service. Second time I came, even worse. I’m just shocked at how a place as such can be so lacking. And for God’s sake, the next time Someone tells you they are celebrating something, perhaps a chocolate or nice surprise in the room will go along way. The ROI is just huge for such little investment. 

C. L. 

on Google

4 weeks ago

If you use Hyatt points like me, you likely won’t get the vineyard view room even though there are plenty available. Instead, you’ll get street view room of the busy Main Street of St Helena. Lots of trucks passing on the road, the noise from the road is very loud at night, over 50 dB, making people barely sleep at night. This resort is so tiny to be an Alila. The building feels like a motel near the main road of St Helena with no noise insulation. Barely any service. Valet parking fee is mandatory, but if you are a Tesla dr... read more