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Alan's Pawn Shop

4.3

About this business

|Year Established: 22. 

Location details

1186 Patton Ave, Asheville, NC, 28806, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.3227 reviews
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Alana Wayne HilliardLowery's profile image
Alana Wayne HilliardLowery 
7 years ago

Best customer best gold prices definitely will business here again ! 

Libby Benlea's profile image
Libby Benlea 
7 years ago

Big shout out to Alan's Jewelry and Pawn for going above and beyond in contacting our organization about an old award we had bestowed to an individual in the 1980's that had recently been turned in to their shop. They took the time to look for us on the Web, found and contacted us, and we were thrilled to be able to purchase the award back at an extremely reasonable price. They were fabulous to work with - friendly, accommodating, very helpful, and super efficient. THANK YOU SO MUCH for contacting us about this award and hel... read more

Business response:

We were so happy to be able to find someone to love the award again! We hope to work with you all again in the future. Thank you for the kind words. 

Tracey Barr's profile image
Tracey Barr 
7 years ago

I’m from out of town and I do wish we had a pawnshop with the selection Alan’s has.Helpful staff.I will make an hour and half drive to buy from them again. 

Mark Patton Hemphill's profile image
Mark Patton Hemphill 
7 years ago
Rhianna Scott's profile image
Rhianna Scott 
7 years ago

I've been to Alan's a couple of times but I just found out about the vintage/estate section in the Patton Ave store and love it. I got this adorable teal, floral bracelet for a decent price (and a little off the top!) And it was awesome that the staff was pretty knowledgable about the history of each of those pieces! 

Business response:

Thanks Rhianna. We really appreciate your business. Look forward to helping you again in the future. 

Tonia Thompson's profile image
Tonia Thompson 
7 years ago

Worse than horrible. Hispanic manager on Patton is very rude and obnoxious!!! They can never get their payoff amounts right and they treated me like a criminal. I will not b back and I plan to tell everyone to take their business elsewhere. 

Business response:

We are sorry that you have had an unpleasant experience at Alan's. We never want an unhappy customer. We would like the opportunity to meet with you and hear your explanation on the incorrectness of your payoff amounts. Our amounts are generated by a computerized program, therefore removing human error, although we want to know where your concern is. Please call 828-254-8681 tomorrow and ask to speak with Tonia. Again, we are very sorry for your experience. 

Chris Whitaker's profile image
Chris Whitaker 
7 years ago

Horrible. Buy something that's supposed to come with all the accessories and what came with it is a piece of junk knock off brand stuff, that doesn't even work!!! Spend money for crap. 

Business response:

Did you contact the store? We do offer a warranty on our goods. Please call 828-254-8681 to speak with a Manager. Also, did they test the equipment before you purchased it? That is standard procedure, and wanted to make sure it was done. 

Kelsie Roberts's profile image
Kelsie Roberts 
7 years ago
Christina Spears's profile image
Christina Spears 
7 years ago

Allan's always takes care of us! Doesn't matter if we are buying or selling they always have exceptional customer service and give us great prices! 

Business response:

Thank you so much for your continued business. We appreciate you very much. 

Frequently asked questions about Alan's Pawn Shop

How is Alan's Pawn Shop rated?

Alan's Pawn Shop has a 4.3 star rating with 227 reviews. 

When is Alan's Pawn Shop open?

Alan's Pawn Shop is closed now. It will open tomorrow at 9:00 a.m. 

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