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Acura of Pleasanton
- Car Dealers
- Pleasanton, CA
About this business
Acura of Pleasanton is a new and used Acura dealer serving the greater Pleasanton area.
Location details
4355 Rosewood Dr, Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Needed a quote for installing a part, the service advisor made the assumption that other things needed to be removed before the part could be installed. The advisor quoted the cost for labor more then was required. I will never recommend or use their service. They take advantage of the public. It pays to shop around and avoid dealerships like Acura.
Business response:
Thank you Mr Angel for sharing of your experience with our dealership and service department. We appreciate allowing our team an opportunity to provide the highest level of care. It is our goal and intent for all our guests to have an outstanding service visit but it appears that your recent visit was less than perfect. We apologize for any inconvenience this may have caused. Your feedback has been shared with our management and will be used to review our processes and look for areas we can improve our guest experiences to a... read more
People are very nice mr capas was the one who's helping me at car service his very polite...appreciate the kindness God bless you
Business response:
Thank you Myla for sharing of your experience with our teammate Michael Capas and our dealership during your service visit. We appreciate allowing us to earn your business and to provide you with a great experience. Please feel free to let us know if there is anything else we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton
Same day turnaround! Even though the service was costly :-/ someone did a "smash and grab" on our MDX while we were taking announcement photos at the Palace of Fine Arts in SF. $700 for the glass and labor.
Business response:
Thank you Jonathan for sharing of your experience with our dealership. Sorry to hear it was under these circumstances. We appreciate allowing us to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton
Business response:
Thank you for sharing Dan of your experience with our dealership.
No thank you, Acura. I don't want to drive a rented two door Ford Focus (lawnmower) for an indefinite amount of time while you "wait for the parts" that have been recalled. (I drive a small car every day, we're talking about our SUV) No more driving our car that holds our horns, dive gear, dogs, etc. because we got our notice about the defective airbags and the dealer knows we received the notice. Now our insurance company will be able to deny ANY auto claim until the bags are replaced. "I'm sorry, we can't reserve an SUV or... read more
Business response:
Hello Jolee and thank you for sharing of your experience with your Acura. Upon receipt of your review, the Service Director was notified and he investigated your concerns. We have been unable to match your name with any open service orders at our dealership. Our dealership is not unique in the absence of replacement parts for our guest's Acura vehicle and the factory has assured their franchised dealerships that they are working with Takata for a solution as quickly as possible. If feel that you have an unsuitable rental fro... read more
Great car buying experience. Very reasonable pricing.
We bought a rdx and a mdx from here, great customer service. Thank u
Frequently asked questions about Acura of Pleasanton
How is Acura of Pleasanton rated?
Acura of Pleasanton has a 4.8 star rating with 2,150 reviews.
When is Acura of Pleasanton open?
Acura of Pleasanton is closed now. It will open at 9:00 a.m.
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