This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Acoma
- Residential Leasing
- Denver, CO
About this business
Location details
816 Acoma St, Denver, CO, 80204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Stay Away! New residents, steer clear -- especially dog owners! My issues fall into 3 main categories: 1. renewal process 2. communication 3. not truly pet friendly Renewing my lease was a terrible experience and it was nearly impossible to get someone to speak to live. The on-site staff could not discuss any changes (term, monthly cost etc) -- the algorithm dictate everything. A LARGER apartment was listed for less per month but they would not change the price. They told me to pay a transfer fee and move to the other apartm... read more
Business response:
Hello there, Thank you for the taking the time to review our community! We are sorry to hear you have had a negative experience with us and we thank you for your feedback. Many things are taken into consideration regarding the price that our analysts arrive at for renewal rates: seasonality, location of each specific unit in the building, view, etc. No two units are exactly the same and our team strives for transparency when communicating this to our residents. Our maintenance team works to complete all service requests in a... read more
Verified Renter This building has been falling apart for years. Legacy isn’t doing anything to improve this fact and they seem completely overwhelmed with this place. Find a new building in the area instead.
Business response:
Thank you for taking the time to share your experience with us. The team will be sending out more updated communication on projects being completed throughout the community. Please feel free to stop by the office to meet our new manager, Wes, and discuss any outstanding issues you may have. The entire Acoma team is here to help! Feel free to reach out to us at: 303-446-0816 or send us a note at: acoma@legacypartners.com
roaches, rats, drugs Not a good place to live. I’m dealing with roaches year round along with rats running around in the hallway. Also, if you get unlucky with neighbors below you, your apartment will smell like drugs because it comes in through the floors and vents. Fans and air purifier will not help at all. Leasing office do not help with the issue.
Business response:
Hello there, We are sorry to hear you have been disappointed with your time in our community. All pest and neighbor concerns are best addressed as they occur. For pest concerns, we encourage you to submit a service request online through the Res App so our team can promptly schedule pest control services. For any community or neighbor concerns please contact our onsite team directly so they can determine the best way to address each concern. UDR entrusts and empowers all associates to navigate all questions and concerns our ... read more
Verified Renter This is my first home in San Diego and I don’t want to leave. The people have become like family and the building so so homey. Aside from a few minor things, I really love it here and feel so at home
A great place to live Albeit expensive, Domain is a great place to live. The apartments are spacious, well maintained and by no means neglected. They have a great and friendly Staff willing to address your needs and rectify any issues you may have. The pool area is beautiful as is the courtyard. This was the first (of 8) apartments we looked at and nothing else compared to it. We came back and signed a lease right away. No regrets. Highly recommend living here.
Business response:
Hello there, We are thrilled to hear you have had a positive experience in our community! Our team makes customer service a top priority and we are happy to hear that was your experience. Please reach out to our team in you need anything throughout your residency. Kind regards, Callie, WeCare@udr.com
Good luck with this community I wish I could submit this review without rating it. I wanted to rent a unit in this community, and for two straight days, I gave them a call/text no one responded. If you can not be helpful to your future/potential residents when they want to sign the contract, apparently, you won't be responsible and accountable for what you have to do after that. It's just wasting time.
Business response:
Hello, We sincerely apologize for the poor customer service you received when applying to live in our community. We have passed your feedback along internally for review. Feedback like yours provides us the opportunity to reflect and improve our processes. Thank you for sharing your experience with our team! Kind Regards, Madison WeCare@udr.com
Bad Can't reach anyone at all, have to leave messages and pray you get a call back
Business response:
Hello there, We sincerely apologize for the poor customer service you received. Please consider contacting us at WeCare@udr.com so that we may address this matter and make the necessary improvements. Kind regards, Callie
Used needle I found a used needle in my closet and you can't walk around outside without smelling weed. Disgusting place to live
Business response:
Thank you for the review. We are disheartened to hear your negative experience with Addison at the Park. We would love an opportunity to discuss this with you in detail. Please reach out to WeCare@udr.com at your convenience. Kind regards, Callie, WeCare@udr.com
Not hot water no heat Here we go again. Received an email that the boilers are down meaning no hot water till repaired. This just 3 days after the HVAC systems went down so no heat. If you’re lucky enough to get hot water you probably had to let it run for 10 mins before it got hot or will only last a solid 10- which for hair wash days is not nearly enough. The staff is a mix of people who care and who don’t but either way it’s difficult to get in touch.
Business response:
Hi, We sincerely apologize for the issues you have experienced in our community. We understand these interruptions in service can be frustrating, however, we do our best to communicate with our residents and resolve the issues quickly. If you are having trouble getting in touch with our team, please reach out via text or email in the ResApp. If you would like a phone call, please submit a request through the app and our management team will connect with you to schedule a call. We value your residency and appreciate your unde... read more
Frequently asked questions about Acoma
How is Acoma rated?
Acoma has a 4.3 star rating with 338 reviews.
When is Acoma open?
Acoma is closed now. It will open tomorrow at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com