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Ace Cash Express
- Business Services
- Irving, TX
About this business
Founded in 1968, ACE Cash Express provides a variety of financial services for individuals and businesses. It is one of the largest operators of check cashing and short-term consumer loan stores in the United States. The company offers check cashing, bill payment, money transfer, and direct deposit and payroll services. It additionally provides home loans and prepaid phone and debit cards, as well as offers money order services. The company provides services to more than 35 million customers through a network of over 1,700 c... read more
Location details
1231 Greenway Dr, Ste 800, Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am a regular customer and I have issues with the same employee every time I come to this location. The employee's name is Jasmine and every time I walk in I have to get her attention to help me. She is extremely rude and is always talking about things unrelated to the job with her coworkers instead of helping customers in a friendly and timely manner. I filed a complaint on her and the "district manager" that was supposed to contact me gave Jasmine my phone number so she has been calling and harassing me from multiple numb... read more
Business response:
We're sorry to hear about your experience, ****** We value our customers very much and take their feedback seriously. Our Senior Regional Vice President would like to speak with you directly regarding your concerns and has sent you an email with his direct number. Please contact him at your earliest convenience. We'd like to do all we can to assist you. Thank you!
I recieved a loan offer from them by email complete with contract my apr repayment terms all i promptly signed it electronically and sent it back. then nothing when i tried to login to my account like the email said it made me start at beginning to fill out an application. i did and was denied instantly because they said my back account wasn't valid. i tried calling the number in email was not able to in touch with the person from who the email said to contact. I want to know why would you send me all the agreements and appr... read more
Business response:
Good afternoon ******, we are so sorry to hear about your family's situation. Based on the information you provided, it is possible the email communication noted in your complaint may be a scam. ACE is aware of fraudulent emails from individuals claiming to be from ACE Cash Express. These individuals may tell you that you are approved for a loan. In reality, these are fraudulent attempts to solicit money from you, and they are not from ACE. Could you please forward the email you received to ************@acecashexpress.com, s... read more
I would like to be contacted regarding a class action law suit against NETSPEND. 6/18 MY card info and pin number was used multiple times within minutes at an ATM in new york I live in Missouri. I filed a dispute. Spent many hours trying to resolve.. Dispute denied no credit to account. Very vague information was sent to me regarding the investigation. I have had this account for over ten years.
Business response:
Hello *****, we're sorry to hear about this experience. Unfortunately, your card account is not with ACE Cash Express. It is with Netspend. We've shared your feedback with Netspend's Customer Service team. They will contact you directly to further assist with your dispute claim. Thank you!
Netspend is a SCAM. I am a college graduate and 2 times now I have waited on hold for nearly 2 hours over my MISSING stimulus check. Now NETSPEND airs a message saying we have started receiving stimulus checks and are depositing them as quickly as possible, yet when I questioned why they was saying that when they didnt have legal right to intercept government direct deposits and asked for a supervisor, the employee "HELEN" hung up on me. Now when i called back 2 days later to ask again why it says the IRS deposited my money ... read more
Business response:
Good afternoon *******, we're sorry to hear about this experience regarding your economic impact payment. We've shared your feedback with Netspend, and their Customer Service team will contact you directly to help locate the deposit and provide assistance with your Netspend Prepaid Card. Thank you!
i got a prepaid card, it's about to be a week and i'm still yet to talk to anyone. i emailed all the information they needed and they still need me to talk to someone. i call them they leave me on hold for about a hour and the phone hangs up. never again. WORST COMPANY EVER!
Business response:
Hello ****, we sincerely apologize for your experience. Thank you for taking the time to share this feedback with us. The Netspend Customer Service team has confirmed that your issue has been resolved. We appreciate you for being an ACE Elite Card customer!
Nothing other than a scam. The email I received was threatening and according to CFBC and other agencies, there were things in the email that are unlawful.
Netspend Gave Me Routing Number that does not Exist An now my refund will be sent back to the irs An netspend doesn't care An can't help me even tho it's their fault DO NOT USE NETSPEND WORST EXPERIENCE EVER!
Business response:
Ms. ******* we forwarded your message to Netspend and are happy to hear that they were able to speak with you earlier today and resolve this issue. Should you have any other questions, please contact Netspend Customer Service directly at customerservice@netspend.com. We hope this helps!
I paid my account off and they said they mailed my title. I never received my title in the mail and they will not give me any proof that they've even mailed it. Now on top of the rediculous fees they charge to borrow against your title, they can just say, "oh we notatated your account that it was mailed", without any proof.
Business response:
********, we'd like to sincerely apologize for your experience. A senior member of our Collections Department was able to speak with you directly this afternoon and help sort this matter out. Thank you again for bringing it to our attention. We appreciate and value you as an ACE customer.
They have allowed an unknown individual use our social security. We have made numerous attempts to rectify this matter with no regard. You're unable to speak with anyone in the fraud department. The website elaborates a reputable security department but unfortunately thats a scam. Protect your identity!
Business response:
Mr. ******, we sincerely apologize for the situation that you've experienced. We take your feedback seriously and appreciate you bringing it to our attention. A member of the ACE corporate team is in contact with you directly to provide immediate assistance with this issue.
Frequently asked questions about Ace Cash Express
How is Ace Cash Express rated?
Ace Cash Express has a 1.6 star rating with 77 reviews.
When is Ace Cash Express open?
Ace Cash Express is closed now. It will open tomorrow at 9:00 a.m.
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