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Ace Cash Express
- Business Services
- Irving, TX
About this business
Founded in 1968, ACE Cash Express provides a variety of financial services for individuals and businesses. It is one of the largest operators of check cashing and short-term consumer loan stores in the United States. The company offers check cashing, bill payment, money transfer, and direct deposit and payroll services. It additionally provides home loans and prepaid phone and debit cards, as well as offers money order services. The company provides services to more than 35 million customers through a network of over 1,700 c... read more
Location details
1231 Greenway Dr, Ste 800, Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have used ACE CASH EXPRESS for a long time with probably 15 loans or more over the years. It irks me in the extreme that every time I take out a payday loan you ask me when I get paid and I always say the 3rd of the month and yet ACE CASH EXPRESS always wants to settle (pay off the balance) whether I have refinanced or not, the loan BEFORE the 3rd of the month. This causes me to: A: Get a payment plan. B: Accept a $37 NSF from my bank when you try to withdraw funds that won't be there yet since I SPECIFIED I get paid on th... read more
I worked hard for a day for a guy that went and bought me a prepaid account. I'm 14. I don't have an ID. You said I can't use it online. Essentially limiting where I can spend this. It's called fraud on your part. My money is held by you. I can't access it until I go to a physical store. I can't even use it for Amazon. This sucks. Not fair. All because I'm not 18. That's ageism. My money should be MY money...not yours until you let it go.
Business response:
Hello ***, upon review, your prepaid debit card is associated with Netspend, not ACE Cash Express. Please contact Netspend Customer Service directly at ***************@netspend.com or X-XXX-XXX-XXXX for further assistance with your account and activating your card. Thank you very much!
I received a Pre Paid Debit card that I did not apply for. This for me is concerning because I immediately thought I was a victim of identity theft. I am assuming that if I don't call and activate the account it won't be an issue but I don't know how you handle a situation like this.
Business response:
Ms. ******* we understand and appreciate you bringing this to our attention. To ensure your issue is thoroughly investigated, we would like to connect you with Netspend, who manages ACE card accounts and other card accounts, and is responsible for mailings. Please contact ***************@netspend.com, so the Netspend Customer Service team can speak with you directly and obtain additional information that will helpful in locating the account. Thank you!
I'm tired of netspend locking my accounts. I'm the only one who uses my card. Are they going to pay my bills? No. Car insurance and phone bill and stuff. I gotta give the bbb a failing grade to help resolve this matter too. They haven't done a thing. It's trouble when a man can't pay his bills and things get shut off.
Business response:
Mr. *****, we're sorry for your frustration. Upon review, your prepaid debit card account does not appear to be associated with ACE Cash Express. We forwarded your feedback to the Netspend Customer Service team, who will reach out to you directly for further assistance. Netspend also advised that you may call the number on the back of your card to remove the restriction on your account. Thank you!
i was gonna get a loan from them they scammed me out of 950.00 they made a direct deposit into my account i got a conf.from my bank saying it was deposited and then got another one from my bank saying thet the check was confirmed it was available to spend and two days later it just vanished out of my account and the bank says i owe them 950.00 and this guy from ace cash express (Eric F*****) keeps calling me saying i missed a payment and now another guy from ace cash express (Steve R******) is calling saying they are going t... read more
Business response:
HI Mr. *****, based on the information you provided, it is possible the loan transaction noted in your complaint is a scam. ACE has not contacted you. The communications you describe in your complaint are not from ACE or any person acting on ACE's behalf. We recommend you report any further communications of this type to the consumer protection division of your state's Attorney General's office and provide copies of any communications you receive.
I think nextspend should refund me my money they failed to keep my money safe while I was in jail and I have showed proof even photos they told me that they didn't find any error I'd like to file a class action lawsuits in this matter would like help
Business response:
Hello Mr. ******* We are sorry to hear about this experience. ACE Cash Express does not offer Netspend Premier accounts. We've forwarded your feedback to Netspend, and their Customer Service team would like to speak with you directly. At your earliest convenience, please contact Netspend at 1-866-387-7363 orcustomerservice@netspend.com for further assistance with this matter. Thank you!
Worst customer service I have ever seen from a lady named tiara she is from the Cleveland area was here helping out but she was the rudest person I have ever met in my whole life.the dom and his boss called me to apologize but still wanted others to know..
Business response:
Mr. ****, we're so sorry to hear about the level of service you received during your recent store visit. At ACE, we strive to provide outstanding service, and we appreciate you bringing this to our attention. The Regional Vice President has contacted you and will ensure this matter is addressed directly and appropriately. Thank you for being an ACE customer!
Send out a real debit card (not paper ad) with my 15 year old childs name on it. Irresponsible in a day when identity theft is a huge issue. Minors names should not be allowed to be used like this.
Business response:
Good afternoon, Mrs. ******* We're sorry to hear about your family's experience. The card offer you received in the mail was not from ACE Cash Express. It is possible it was sent by Netspend, who manages ACE card accounts and is responsible for mailings. We've forwarded your message to Netspend, and it is our understanding their Customer Service team has contacted you directly to look into this further and provide support. Thank you!
I received a loan from Ace back in January of 2019 for 200 dollars. I was paying until I lost my job. I called Ace and told the that I recently lost my job. I have bank statements showing I was paying and really didn't owe that much. Now they got Dallas County calling me saying that their going to find me and call my job to pick me up from my place of work. Also saying that I was doing fraud, I have kids to raise and barely making it. The Job I have now is barely making ends meet I understand I had an agreement with them abo... read more
Business response:
Hello Ms. *******, we apologize for this negative experience and any inconvenience it's caused you and your family. We are currently investigating the situation based on the information you've provided and will work to resolve this for you. Our team will be in contact with you directly for further assistance.
Frequently asked questions about Ace Cash Express
How is Ace Cash Express rated?
Ace Cash Express has a 1.6 star rating with 77 reviews.
When is Ace Cash Express open?
Ace Cash Express is open now. It will close at 6:00 p.m.
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