This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
A1 Garage Door Service
- Home Services
- Boise, ID
About this business
This business offers garage door maintenance and repair services.
Location details
300 W Main St Suite 202, Boise, ID, 83702, United States
Get directions
This company is very unprofessional, dishonest and not trustworthy.I gave a deposit of ******** on February 17th,2023 to install a new door in my house.First appointment for installation cancelled because supposedly the technician went to the wrong warehouse to pick up the door..Second appointment for installation, the technician brings the wrong door and has to take it back and told a new door will be ordered.Waited approximately 6 weeks to get a call back and I'm told that the door that was ordered was the wrong model and ... read more
When I called A-1 Garage Door Service, I explained that I needed the belt replaced. When the tech was on the way, I asked if he had the part on his truck and he said "in all likelihood."When the tech arrived he said the belt was no longer made and that I'd have to replace the entire garage door motor.I have since found the belts on Amazon. I called another local garage door company who told me to call the manufacturer since these belts are warranted for life. I did so, and I have a new belt on the way for free (I'm sure A-1 ... read more
Service provided today by **** was awesome and always is
Terrible service, A1 lied about their pricing and when the repair man responded tried to do services not ask for. Crooks!
One star only because the guy came out fast to assess door when it came off track. Everything beyond that is below zero. Buyer beware, these people are slippery! I was scared into believing I needed a new door. Once reality set in, I tried canceling the order. They give you 3 days, I sent certified letter that arrived next day. No one has helped me yet and it's 5 days now. They're still holding my deposit. Not only that but I keep getting emails to sign loan documents... I never agreed to any loan.. it's trickery! The 2nd re... read more
Business response:
I do apologize for this experience, and we have no problem refunding the down payment for the door. If financing was not needed then that is a mistake on our part and will own it. I will also say the warranty and quality of the door chosen is way beyond whatever this other company said they would do for 1700$. We have issued the refund of the down payment today and it will take ***** business days to process. Also, we did not even replace any parts on the original service, we just reset the door as it hung itself and it was ... read more
I contacted this vendor and wanted a tune up. ***** was the tech that arrived in October of 22. He was quite the sale ***************** he tried to sell me this and that. He finally convinced me to buy new springs. He started at the life time warranty and when I said the door was older & that it didnt make sense to spend this much money he showed me options. He put a scale under the door and stated that my door was over weight when closing and that new springs would fix this & provide a better seal on the sides. He also said... read more
Business response:
We apologize for this experience. However, we did do a 29 point safety inspection. We are obligated to let you know of failing parts and provide the options. We shoot for the long term fixes and not just the band aid fixes. This door was in rough shape and ************** was trying to fix the door in its entirety, which the customer refused and just thought we were selling. We were showing her all the failed parts which had rust and grime all over them. We have photos showing this. We were ************** this customer know w... read more
The technician had no knowledge of what was wrong with my door or else he was trying to cheat me because when he finish, the door was worse off than what it was when he started then he try to state I need a new garage door opener which I didnt because I had another company come out and they put a trolley on and thats all I needed and it only took them 15 minutes
Business response:
We apologize for this experience. If we left your door in different shape we would have set up a recall at no cost. We always try to provide long term solutions, not band aid fixes.
I have been using Armstrong Garage Door Inc. for many years. They are always give expert, prompt and friendly service. It is nice to have someone that you feel confident will give good service at a fair price. I highly recommend this company and I always ask for Jeff, he's amazing!
Business response:
Thank you so very much Kathy!! Armstrong Garage Door appreciates your loyalty to our business and we appreciate the review for Jeff.
A1 GARAGE DOOR SERVICE...I WILL NEVER USE AGAIN VERY DISAPPOINTED THEY WERE NOT HONEST AS THEY SAY THEY ARE.....ON MAY 7 I RECEIVED A COUPON FOR A GARAGE DOOR TUNE UP ...TECH ARRIVED WEIGH MY GARAGE DOOR AND QUOTED ME ALMOST 900.OO FOR SPRINGS ECT....I CALL SOMEONE ELSE 2 WEEKS LATER PAYED AN ADDITIONAL ****** FOR RESETTING THE GARAGE DOOR....FIX EVERYTHING NO PARTS NEEDED....A1 REFUSES TO REFUND MY MONEY....
Business response:
This is inaccurate. We have refunded the service fee.
Frequently asked questions about A1 Garage Door Service
How is A1 Garage Door Service rated?
A1 Garage Door Service has a 4.5 star rating with 621 reviews.
When is A1 Garage Door Service open?
A1 Garage Door Service is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com