24 Hour Fitness

Heather K 

on BBB

2 years ago

The front desk had no written documents on reservations for classes. They did not know where a member was in the class or not. They said they have to keep the attendance for insurance purposes; no record. Deny access at will and will reason with misunderstanding. This is no customer service at all. The ********************** team needs to more transparent on protocols. This is a disappointment. I did not understand why it is so difficult to handle reservations. 

Heather K 

on BBB

2 years ago

The front desk had no written documents on reservations for classes. They did not know where a member was in the class or not. They said they have to keep the attendance for insurance purposes; no record. Deny access at will and will reason with misunderstanding. This is no customer service at all. The ********************** team needs to more transparent on protocols. This is a disappointment. I did not understand why it is so difficult to handle reservations. 

Heather K 

on BBB

2 years ago

The front desk had no written documents on reservations for classes. They did not know where a member was in the class or not. They said they have to keep the attendance for insurance purposes; no record. Deny access at will and will reason with misunderstanding. This is no customer service at all. The ********************** team needs to more transparent on protocols. This is a disappointment. I did not understand why it is so difficult to handle reservations. 

Heather K 

on BBB

2 years ago

The front desk had no written documents on reservations for classes. They did not know where a member was in the class or not. They said they have to keep the attendance for insurance purposes; no record. Deny access at will and will reason with misunderstanding. This is no customer service at all. The ********************** team needs to more transparent on protocols. This is a disappointment. I did not understand why it is so difficult to handle reservations. 

Heather K 

on BBB

2 years ago

The front desk had no written documents on reservations for classes. They did not know where a member was in the class or not. They said they have to keep the attendance for insurance purposes; no record. Deny access at will and will reason with misunderstanding. This is no customer service at all. The ********************** team needs to more transparent on protocols. This is a disappointment. I did not understand why it is so difficult to handle reservations. 

Heather K 

on BBB

2 years ago

The front desk had no written documents on reservations for classes. They did not know where a member was in the class or not. They said they have to keep the attendance for insurance purposes; no record. Deny access at will and will reason with misunderstanding. This is no customer service at all. The ********************** team needs to more transparent on protocols. This is a disappointment. I did not understand why it is so difficult to handle reservations. 

Heather K 

on BBB

2 years ago

The front desk had no written documents on reservations for classes. They did not know where a member was in the class or not. They said they have to keep the attendance for insurance purposes; no record. Deny access at will and will reason with misunderstanding. This is no customer service at all. The ********************** team needs to more transparent on protocols. This is a disappointment. I did not understand why it is so difficult to handle reservations. 

Heather K 

on BBB

2 years ago

The front desk had no written documents on reservations for classes. They did not know where a member was in the class or not. They said they have to keep the attendance for insurance purposes; no record. Deny access at will and will reason with misunderstanding. This is no customer service at all. The ********************** team needs to more transparent on protocols. This is a disappointment. I did not understand why it is so difficult to handle reservations. 

Heather K 

on BBB

2 years ago

The front desk had no written documents on reservations for classes. They did not know where a member was in the class or not. They said they have to keep the attendance for insurance purposes; no record. Deny access at will and will reason with misunderstanding. This is no customer service at all. The ********************** team needs to more transparent on protocols. This is a disappointment. I did not understand why it is so difficult to handle reservations.