24 Hour Fitness

Jasmine S. 

on BBB

2 years ago

I am writing to file a complaint against 24 Hour Fitness regarding their failure to honor my membership cancellation and issue a refund. Despite multiple attempts to resolve the issue, I have not received any satisfactory response or refund from the company.On February 2nd, I visited the 24 Hour Fitness gym at ********************************************************* to cancel my membership. Per legal advice I took the initiative to capture the interaction for evidence anticipating potential complications in receiving my ref... read more

Jasmine S. 

on BBB

2 years ago

I am writing to file a complaint against 24 Hour Fitness regarding their failure to honor my membership cancellation and issue a refund. Despite multiple attempts to resolve the issue, I have not received any satisfactory response or refund from the company.On February 2nd, I visited the 24 Hour Fitness gym at ********************************************************* to cancel my membership. Per legal advice I took the initiative to capture the interaction for evidence anticipating potential complications in receiving my ref... read more

Jasmine S. 

on BBB

2 years ago

I am writing to file a complaint against 24 Hour Fitness regarding their failure to honor my membership cancellation and issue a refund. Despite multiple attempts to resolve the issue, I have not received any satisfactory response or refund from the company.On February 2nd, I visited the 24 Hour Fitness gym at ********************************************************* to cancel my membership. Per legal advice I took the initiative to capture the interaction for evidence anticipating potential complications in receiving my ref... read more

Jasmine S. 

on BBB

2 years ago

I am writing to file a complaint against 24 Hour Fitness regarding their failure to honor my membership cancellation and issue a refund. Despite multiple attempts to resolve the issue, I have not received any satisfactory response or refund from the company.On February 2nd, I visited the 24 Hour Fitness gym at ********************************************************* to cancel my membership. Per legal advice I took the initiative to capture the interaction for evidence anticipating potential complications in receiving my ref... read more

Jasmine S. 

on BBB

2 years ago

I am writing to file a complaint against 24 Hour Fitness regarding their failure to honor my membership cancellation and issue a refund. Despite multiple attempts to resolve the issue, I have not received any satisfactory response or refund from the company.On February 2nd, I visited the 24 Hour Fitness gym at ********************************************************* to cancel my membership. Per legal advice I took the initiative to capture the interaction for evidence anticipating potential complications in receiving my ref... read more

Jasmine S. 

on BBB

2 years ago

I am writing to file a complaint against 24 Hour Fitness regarding their failure to honor my membership cancellation and issue a refund. Despite multiple attempts to resolve the issue, I have not received any satisfactory response or refund from the company.On February 2nd, I visited the 24 Hour Fitness gym at ********************************************************* to cancel my membership. Per legal advice I took the initiative to capture the interaction for evidence anticipating potential complications in receiving my ref... read more

Jasmine S. 

on BBB

2 years ago

I am writing to file a complaint against 24 Hour Fitness regarding their failure to honor my membership cancellation and issue a refund. Despite multiple attempts to resolve the issue, I have not received any satisfactory response or refund from the company.On February 2nd, I visited the 24 Hour Fitness gym at ********************************************************* to cancel my membership. Per legal advice I took the initiative to capture the interaction for evidence anticipating potential complications in receiving my ref... read more

Heather K 

on BBB

2 years ago

The front desk had no written documents on reservations for classes. They did not know where a member was in the class or not. They said they have to keep the attendance for insurance purposes; no record. Deny access at will and will reason with misunderstanding. This is no customer service at all. The ********************** team needs to more transparent on protocols. This is a disappointment. I did not understand why it is so difficult to handle reservations. 

Heather K 

on BBB

2 years ago

The front desk had no written documents on reservations for classes. They did not know where a member was in the class or not. They said they have to keep the attendance for insurance purposes; no record. Deny access at will and will reason with misunderstanding. This is no customer service at all. The ********************** team needs to more transparent on protocols. This is a disappointment. I did not understand why it is so difficult to handle reservations.