Zeigler Chrysler Dodge Jeep Ram of Downers Grove

Scott Swartz 

on Facebook

7 years ago

One morning, my wife called this dealership to ask if a particular vehicle was available. She spoke to a woman named who told her it was. We set up a time to come look at the vehicle and take it for a test drive, which was 1:30 in the afternoon. When we arrived at the dealership, the woman we spoke to earlier was nowhere to be found, and a young man greeted us and went to find the woman we scheduled our drive with. He came back and said he couldn't find her, but that he would be our salesperson anyway. He then went to look f... read more

Mike St.Marie 

on Facebook

7 years ago

I brought my vehicle for a repair that was covered under my extended warranty. Instead of being placed in a loaner vehicle from the dealership, I was put in a rental that I had to pay for. After the first month, and having made many calls to the service department to express my concerns about having to rent the vehicle, I was constantly told that I would be reimbursed and not to worry about it. After my repairs were finally finished, I was never reimbursed the $1235.62 I had to pay for the rental. 

Chrishanda Banks 

on Facebook

7 years ago

I was told to come in I would most definitely get an car. This was on Monday. Today is Thursday and no call. I called to get updates. I submitted all my personal information and was told I was approved but didn’t have a car to fit my approved amount. Cars I picked I was told was no good or need work. Why have them on the lot??? I was told more cars will be in this week by Today. Still no car for me. I’m very disappointed in the way I was mislead and looked over. Very disappointing for a place of business. 

Kela Nicole 

on Facebook

7 years ago

Came in today and seen Juan Zambrano and a few hours later I was approved for a 2018. I recommend Ziegler great customer service 

David W. Coburn 

on Facebook

7 years ago

Purchased a new 2018 Wrangler Unlimited Rubicon and opted for an extended Zurich warranty ($4278) when in finance. DAVE, our finance manager never explored the option of the MaxCare warranty with us, and when I called to ask about the difference between the MaxCare (direct from FCA) warranty and the aftermarket one, he said the cost of the MaxCare warranty was several thousand dollars. Just got a quote from Eau Claire CJDR for that warranty, and it was $3331 (with a $100 deductible). DAVE, the finance manager never approache... read more

Lisa Charles 

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7 years ago

Came into your location on Memorial Day with the intentions of purchasing and leaving with a Jeep Wrangler!! I have been shopping for awhile and knew what I was looking for.. I came in and was instantly greeted by Jose Jurado .. who let me and my family test drive the Jeep I liked.. so excited walking back into the dealership wanting to talk numbers.. and purchase.. But the only response I got from this sales guy was.. what were you looking to spend? I said not msrp!! The difference in price to what I wanted to spend was. On... read more

Julie Wasik Tomalis 

on Facebook

7 years ago

Made an appointment to see a Jeep Compass today for 3:30. I emailed back and forth with Liz and informed her I was running late but would be there. I get to the dealership and they informed me that the car was sold. I don't know why I wasn't informed that the vehicle was sold so I didn't make the 40 minute ride there and then back home. I think this is poor customer service. Now that I see all the 1 star reviews I'll be looking elsewhere. 

Maria Amigon 

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7 years ago

Juan was very helpful and helped me get exactly what I wanted. 

Chess Etc 

on Facebook

7 years ago

At first it started out wonderful was able to get a Jeep Patriot was told if I made sure I made my payments on time I was able to upgrade and get my Grand Cherokee that's when the lies started after 18 months of making on-time payments on my Patriot started having air conditioner problems so I thought it would be a good time to come back and trade it in of course that didn't happen I got offered every horrible vehicle that was on the lot I was looking for a present-day vehicle and constantly got offered vehicles that was 2 t... read more