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Your Pet's Wellness
- Veterinarians
- Chicago, IL
About this business
Location details
2319 N Damen Ave, Chicago, IL, 60647, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:30 p.m. | |
| Tue | 10:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 3:00 p.m. | |
| Sun | Closed |
I took my emotional support animal of 16 years (this bird has a lifespan or ***** years) to one of Thrive Pet Healthcare veterinarians. Because he was a board certified avian vet. He was a third opinion. I chose him because after he disparaged my current vet saying that he wasn't even a real vet but an acupuncturist and that since he, himself was a board-certified avian vet He was the most qualified to do the surgery. We did $300 worth of blood tests to make sure that she was okay to go ahead with surgery. This vet called me... read more
No compassion. Nobody cares about your pet. A tech made fun and said my dog was sleepy because they sedate the annoying ones who bark after I picked her up from her ICU stay. I paid 4k just to be told they have no idea what is wrong. My dog lost a LOT of blood and they sent her home in the same condition she arrived in. I spent two entire days trying to work with them and get my dog feeling better. The amount of unhappy clients I heard and witnessed is INSANE! Im paying to take her to another clinic since they cant seem to f... read more
****: ********* **. There is no compassion at this location- your beloved animal is just another dollar sign to them. This location is a greedy monopoly who knows that they have the ********* area at their mercy for emergency pet needs- meaning there is no true care for patient or patient parent. **** of ********* is a disgrace to veterinary medicine and animal care.
First of all I dont post reviews unless I feel like its absolutely warranted. Prior to posting anything negative, I try to resolve it with the business first. Anyway here goes.The administration that has taken over TBVS is clearly money hungry. They dont return phone calls nor are they compassionate. 70% of the staff left due to them creating a Thank you, next model where they focus on quantity over quality. The new owners want a money machine and sadly I got a first hand account.Our experience and story:We were given a refe... read more
This use to be my spot for emergency care for my dogs until last night. I took my dog in that was bleeding out of his side. They had me waiting for 2hours I see people coming and going so I ask whats going on. They forgot about me, so they put us in a room I spent another hour and a half waiting no one came to check or say anything. 3 plus hrs no help I left. Very concerning on what goes on here. *************************** ******************* ************ go elsewhere for a fighting chance for **** BABIES!
I came to ACCESS Hospital in *********** on 4/11 for an emergency visit for my cat. She couldn't breathe and they told me I needed to pay $5,000-$8,000 BEFORE they could examine her. They were giving me phone numbers to apply for financing in the lobby before they'd even look at her. She died just 4 days later, while I was supposedly waiting for **************** to call with test results. In the midst, I even called back to check on these results. They scrambled around because "they weren't ready," and still told me nothing.... read more
If I could give 0 stars, I WOULD! Every time that we take our pets there, its always a freaking issue. Cant get scheduling right, appointments are entered at the wrong date, customer service is out of the window, Somehow they are always misinformed they are blaming things in the call center instead of owning up. This place *****.
Business response:
Hi ****! Thank you for taking the time to share your experience. Unfortunately, the information we received in this review does not indicate which hospital you visited. We can tell from your zip code that you are in Harris County, *****, but we have four hospitals within 25 miles from your zip code. We want to help! Please provide the name of the hospital so we can follow up with them regarding your experience. Thank you.
If I could give 0 stars, I WOULD! Every time that we take our pets there, its always a freaking issue. Cant get scheduling right, appointments are entered at the wrong date, customer service is out of the window, Somehow they are always misinformed they are blaming things in the call center instead of owning up. This place *****.
Be aware of wanting to cancel your membership discount within 30days policy,there is no way to contact them via telephone just emails with long waiting period for a reply.In the meantime they will still charge your credit card even after you have notified them within the 30 days.It took me over 3months for them to stop deducting payments from my account.Awful customer service in my opinion!
Business response:
Thank you for taking the time to share your experience. We apologize for the inconvenience and delays you encountered when cancelling your membership. We have identified where we fell short in processing your cancellation and hope to avoid this problem in the future. We wish you the best!
Frequently asked questions about Your Pet's Wellness
How is Your Pet's Wellness rated?
Your Pet's Wellness has a 1.1 star rating with 38 reviews.
When is Your Pet's Wellness open?
Your Pet's Wellness is closed now. It will open at 8:30 a.m.
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