Your Pet's Wellness

Shaliah S 

on BBB

2 years ago

The company took over many vet clinics here in ********* and from what Ive seen and from what Ive heard they are an absolute terrible company and treat their staff bad with threats, unexplained firing/dismissal and making their staff lie to keep up with the companies lies. On top is this, they treat their patients terribly!!!! They show they do not care and dont let their staff properly care for our animals! The staff has been so limited that they cannot help when it comes to altercations that are occurring within this compa... read more

Mark P 

on BBB

2 years ago

After sending several emails and attempting to contact Thrive Pet directly with not one response. I am bringing my concern to the BBB. I also see that they are not responding to concerns posted here so we will see where their concerns really are. We have an animal emergency clinic located in *********, ** that has been operational 24/7 for several years. As soon as Thrive Pet came into ********* the hours of the clinic were cut and now they close at 10 pm. This puts the pet owners in a serious crisis if they have a true emer... read more

Jennifer B 

on BBB

2 years ago

I am writing to contest the Thrive corporate decision to no longer provide overnight care for pets in our area (*********, **). Pet owners try to do the responsible thing and get their pets the care they need, even in emergency situations where they have to pay more money. A few months ago, I was almost unable to get my dog in for a scratched cornea, which happened on the weekend. She was in a lot of pain and has severe car anxiety. Driving to ******* was not an option. Luckily, they got her in and I ended up paying more tha... read more

Darla L 

on BBB

2 years ago

I put in a review along with a picture of the advertisement of the business was. The next day I went to check, I did not receive an apology instead they took off my review and changed their advertisement! I brought my ferret in lifeless on 8/1/2023 at 6:30am, they looked at her and said I am sorry we only accept cats/dogs. However, their advertisement on ****** said exotic animals. They gave me a clinic that opened at 8am. We got there and clinic said they do not take walk ins or new patients. However, when they looked over ... read more

Jen J 

on BBB

2 years ago

This is a shame on them for not knowing their job. Absolutely shocked and disgusted to know that they are vets. This is awful. They do not know their job. My pet was take for bleeing in outer ear and they pulled his scab and sent him home saying it was just a scratch. *** was not taken to doctor for a scratch and we did not pay you for a scratch. Left untreated and the rashes and bleeding spreaded not all over his ear skin. I dont know what the business bureau can do but this needs attention to all the customers and pets suf... read more

Irene E 

on BBB

2 years ago

I had a test done for my dog to determine why there was a post surgery infection. Cost of the test was $325.00. I called a minimum of 6 times trying to get the doctor to call me back. No response for two months. I finally called and complained to the office manager asking for a refund. I was told that they would get back to me. No response and no refund. 

Daleen B 

on BBB

2 years ago

This team was the catalyst for our beloved ******' death. Friday in the early morning hours this nightmare began. ****** was diagnosed with hyperthyroidism just two weeks prior. On this night, he seemed to be having a hard time breathing, and we could hear a faint gurgling with each breath but he did not appear to be in distress but we didn't want it to get worse.I got a phone call stating ****** was ready to be discharged, he had a respiratory infection and they would send him home with antibiotics. When we arrive the vet (... read more

Kristin B 

on BBB

2 years ago

There aren't enough words to describe how awful our experience was at this "emergency vet". The lack of compassion, the lack of communication and the dishonesty that was portrayed by the individuals we interacted with was unfathomable. I brought my 12-year-old dog, ******, to be examined around 3:00am for repeated and prolonged seizure activity. They gave us hope, when there wasn't and then charged more than a $1000 for him to stay 12 hours, when it wasn't realistic. The staff thought everything was a joke to the point that ... read more

Brittani W 

on BBB

2 years ago

I purchased a Thrive Pet Membership back in December 2022. I signed up both of my dogs meaning I would be charged $14.95 for the both of them each month. When I go to sign in to the portal to view my membership it cant be located. I have contacted support (how convenient you cant reach them by phone) and was told that my email cant be located in their system however this is the only email I use. Not only that, they have no problem billing my account AND sending a payment invoice to that very same email that they claim they c... read more