World Market

Prince O 

on BBB

3 years ago

Worst customer service ever didnt learn my ****** after I ordered a dining table it arrived two weeks later and it was missing the legs Went through about five different case numbers to get that resolved they told me they didnt have anymore so they will have to come pick it up it took them another two weeks to come pick it up another week for me to get my refund So I ordered another one online for pick up at a nearby store who had one available for pick up they sent me a confirmation number that the item has been paid and is... read more

Susan M 

on BBB

3 years ago

I place an order for only 2 items but enough that it makes the $5 ship charge worth it.I then wait and wait for it to arrive, only to find out 1/2 the order is not only missing but not even 'mentioned'. I go to order page online, they show both items being shipped together (on the same track number) so I now have to contact them to find out where the missing item is?? and all I get is just a flat out reply of 'oh, it's on backorder, do you still want it or should I cancel'....no EMAIL NOTIFICATION of anything being on backor... read more

Kristen S 

on BBB

3 years ago

This company is a scam. I ordered a sofa from them last year. The delivery company delivered it damaged on the bottom. The bottom of the sofa began to ruin my floors, so I requested a replacement under my warranty. I requested it 2 and a half months ago and have only received 2 pieces of the sofa. Four pieces are still missing. The delivery company they use is pilot freight, which is a very unprofessional business as well. They claimed the order is lost or missing and to request a refund or new shipment. After being given th... read more

Murat K 

on BBB

3 years ago

These are crooks. They sent us a coupon but when we shopped there they said that the coupon is no good for food (pasta, cookies and coffee that we wanted to purchase) related items!!!!!!!!!!!! On the coupon it only reads no alcoholic beverages!!!( we had no alcohol.)These crooks should be banned from doing business in **********. In any case hopefully they will be out of business soon and it will be a good day for ************.Thanks. 

Amanda D 

on BBB

3 years ago

I ordered a $20 pillow and a $30 lamp from cost plus world market thanks to a cute ******** ad. I got a notification that my package had shipped and gave the impression both items were included. When the package arrived it was only the pillow and in a package clearly only meant for the pillow. I checked and received an email stating both of my items had been delivered. I contacted their customer service who insists both items were delivered together. They werent. They then suggested I FILE A POLICE REPORT for package theft. ... read more

Aspen B 

on BBB

3 years ago

Cost Plus World Market is a joke. If I could give this ***** stars I would. They customer service is terrible. KAMI and ****** are the rudest out of them all. Please do not purchase from them. This was my first purchase which was the ***** dining chair. I decided the chair did not fit well with my dcor and decided to return the item. I first called world market to have them pick the item back up I spoke with a representative that ensured me the pickup had been correctly scheduled, which it had not. Called back again the next... read more

Naya M 

on BBB

3 years ago

I started to shop with cost plus world market again recently. I purchased a utensil set in stores and then a little after wanted to purchase a second set of it online as i needed more. I originally ordered it on september 14, and got an email stating i should receive it september 24. Never arrived. They kept telling me to wait and wait so many business days. Nothing was ever done about it. I got fed up and eventually called to get a reshipment of my items. The girl on the phone gave me a case number for the reshipment and sa... read more

Chris Z 

on BBB

3 years ago

Dont buy here. They have the worst customer service ever. Contacted them many times, a simple request never get resolved. Every time they generate a different case number that never get processed and no communication on any progress. Waste many hours with call center. 

Carol M. 

on BBB

3 years ago

World Market... ********** *********....I ordered six curtain panels. I purchased them when the order arrived. Unfortunately they did not compliment my decor. I called and asked if I could have a store credit. I was asked if I had the receipt. I said No. I was told no problem and that if I am a member they could look it up when I returned with the curtains I was told by a manager I HAD TO have the receipt. I did not have one. I was refused an in-store credit AND a refund. Next day I called customer service and explained the ... read more