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Woodforest National Bank
- Banks
- The Woodlands, TX
About this business
Location details
1330 Lake Robbins Drive, Ste 100, The Woodlands, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been with them for 3 months & had 4 major problems! Initially the sales rep asked for 6 months of previous processing history to set my banking profile with Woodforest, if approved. After being approved, 4 weeks later I received an email stating that my funds would be held due to my business processing too much money. I thought to myself, processing too much money should good for both of us, the common goal is for both of our companies to make money. It isn't my fault that your sales rep set my limits too low. So, after... read more
Business response:
Kevin ******, we would really like the opportunity to correct the situation. If you will send an email to CustomerAdvocacy@woodforest.com with your contact information, we will get in touch with you shortly. Thank you!
I've been with Woodforest National Bank over 20 years. Zero complaints from me. I'm about to move from Texas to Detroit area and gonna have to find another bank I guess. There are no offices up there. Damn shame. Best bank I ever had the pleasure of doing business with. Jerry Grady
Business response:
We are excited that you are pleased with our service! Thanks for taking the time to share your experience. Thank you for banking with Woodforest!
Woodforest is the best bank I've ever used. If I ask someone a question they don't know how to answer they get a manager to make sure I get the correct answer. The managers know banking legal terms and procedures. I've always received good to excellent service at Woodforest and I've never had a problem in the 15 years I have bank there so far. I mostly deal with and have received excellent service from Linda, Meri, Jamie, and Anna at the downtown Conroe location; everyone else there is great too.
Business response:
Thanks for the nice note. We're always glad to hear when one of our team members went above and beyond to help out.
One day I lost my debit card! Someone found it and rack up $583.00 of charges. True story! I made a claim the next day, because I couldn't cash app one of my sons. Fast Foward after investigating half of transactions it was a man. Some business mgrs. Gave me videos, some did not. I know this wasn't me, because the culprit use my debit card! I had to give the last four digits other card!! Printout stated time of transactions. Did you know, WF, denied my claim. Because of one transactionswas a cash app, for my other son during... read more
Business response:
Dear Phyllis, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
Enough is enough. I've had it with Woodforest National Bank. I use to love this bank, but my recent experience with them shows their true colors. I owe back State taxes and the State sent Woodforest a Lien on my assets and instructed the bank to mail the State a check. The amount of the tax is $5,623.25. (Ouch, I know). My checking account has had very low activity for the last couple years, since I'm using another bank. I only use the Woodforest checking account to transfer amounts from another bank to pay down my loan. The... read more
Business response:
Thank you for your feedback, Richard Henry. Would you mind sending an email to CustomerAdvocacy@woodforest.com with a good phone number to reach you? We would like to address your concerns with you. Thank you!
They convinced me to take a over draft credit loan because it would be smarter than to take a loan somewhere else, so I did they payed me than took the money out of my account the same day along with the money I already had in it and overdrafts my account and charging me fees along with it.
Business response:
We'd like to gather a few details. Please send an email with your contact information to CustomerAdvocacy@woodforest.com.
I have banked with Woodforest for almost 10 years. Over the last few years I have noticed that after a purchase the money would be debited from my account and days later they would take the same amount again. Then they would say that the charges were "Pending" this is why I left ***** *****to bank with them. This happened to me again this morning from charges this weekend. I'm done!
Business response:
We'd like to gather a few details. Please send an email with your contact information to CustomerAdvocacy@woodforest.com.
Just wanted to let ya all know that Nicole from Branch 577 is a very welcoming and helpful person I always have her help me .She very friendly and helpful .She does a wonderful job at helping every time .
Business response:
Thanks for taking the time to share this with us! We'll certainly pass along your compliment!
This Bank is the pits. They supposly handling a fund that was to be delivered tome. First they said they couldn’t transfer to me bank with me paying a fee. The CEO was involved with this but yet I paid the fee they requested because t still no transfer. The the CEO said I had to pay another fee before they could transfer anything to my bank. Sounds more like extortion to me and I would never use this bank for any reason especially the CEO who is a liar from day one.
Business response:
Thank you for your feedback, Grover Orndoff. Would you mind sending an email to CustomerAdvocacy@woodforest.com with a good phone number to reach you? We would like to address your concerns with you. Thank you!
Frequently asked questions about Woodforest National Bank
How is Woodforest National Bank rated?
Woodforest National Bank has a 1.8 star rating with 249 reviews.
When is Woodforest National Bank open?
Woodforest National Bank is closed now. It will open tomorrow at 8:00 a.m.
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