Woodforest National Bank

Reed W 

on BBB

a year ago

We attempted to sign up for credit card processing. We received a defective processor that would not power up. No instructions were included. The machine was returned and we notified Woodforest we were discontinuing their service. Woodforest still charged us 50.99 even though no cards were processed. This is fraud, it should be illegal, and we demand a refund. ***** *******Ltd. Corvallis OR 

Chris M 

on BBB

a year ago

This is a horrible bank. Costumer service is the worst. From branch all the way to call service. Most of the managers of the branch do not know certain legal issues, and had to leave several times to say questions. When you call the toll free number you can't get past the first operator to talk to any specific department. Trying to get PAO done for dying mother was a nightmare. First manager sent paperwork in, but never followed up to see if legal got it. Then found out she was transfered. The second manager folkowed up, but... read more

Mace M 

on BBB

2 years ago

My congratulations to Woodforest Bank: I didn't think it was possible to be more predatory and unprincipled than Wells Fargo, but Woodforest pulled it off. I spent MONTHS trying to close my account and lost out on over $600 trying to resolve an issue caused by Woodforest's negligence, spent more than an hour on hold waiting for a manager that never answered, was promised multiple returned calls that nobody at Woodforest ever bothered to make, and when I escalated my issue, Woodforest sent me a letter that boiled down to "Suc... read more

Robin W 

on BBB

2 years ago

They closed my child’s acct that gets their dads SS deposited every month. This has happened twice. I called them to tell them to fix this and they haven’t nor has anyone reached out to me to tell me if the money was sent back or if they opened the acct back up. I went online and they have not opened the acct back up and don’t know where their money is. I will not be keeping my accts with woodforest after banking with them for 10+years. 

Colleen P 

on BBB

2 years ago

Horrible Service. Froze my acct when I tried to buy my daughter's prom dress with my debit card with plenty of money in the account (Later found out when I actually got someone from cust service, the attempted purchase was out of my normal spending habits). Because it was a Sunday nobody available to unfreeze my card. Did receive a delayed text message 2 hours after leaving the store, by then, the ability to respond back through text to verify the transaction, was expired. No go for ordering the dress, shop owner even stayed... read more

Jody P 

on BBB

2 years ago

Since I first opened my account they have always been very friendly and helpful in all situations, I could not be more satisfied with them. I would recommend them to anyone. 

Jose P 

on BBB

2 years ago

Recently saw a Return Mail Fee $10. I called and they said I had to go personally because management was the only one that could refund that money. They said they needed to verify my address. I said I have not moved in 7 years so there's nothing to verify. Make it make sense. When I got there the manager wouldn't even look at me in the eyes. Be in the lookout for bogus charges everyone. $10 dlrs times 10s of thousands adds up for them. 

Melinda S 

on BBB

2 years ago

Woodforest will not stand by its customers after teller error. I am preparing to close my account as soon as possible after a recent debacle involving Woodforest. I recently made a purchase , by Woodforest check, for $500. The Woodforest teller erroneously cashed it for $5.00. The seller then asked for the remaining $495 to be paid in cash, which I did since the bank had made an error. I got a receipt for this cash transaction. 40 days later, Woodforest sent the check through AGAIN, this time for $500! In other words, I have... read more

Melissa S 

on BBB

2 years ago

When I first started out as a Woodforest customer over ten years ago I was very happy with the service and never had a problem. Over the last year CS and the bank itself has really took a turn for the worse. I have had problems with being double charged for things and they do not catch it. I have to watch my account like a hawk and now the latest goof up is over a customary debit card that every one gets with an account. When my card expired I was not sent a new one in the mail. After three phone calls to the 1-800 CS number... read more