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Woodforest National Bank
- Banks
- The Woodlands, TX
About this business
Location details
1330 Lake Robbins Drive, Ste 100, The Woodlands, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have been with Woodforest since 2009 and never had really any issues with them until the last couple of weeks. they decided 2 weeks ago to take the overdraft off of our account. They said they sent a letter, however, we never received a letter. Then today, I have a charge of $394.94 that was taken out of our account.. They said it was because of a closed account that my husband and I had. We had a closed account because of fraudulent activity, but we didn't leave a balance. So when I was talking to the CSR, for a minute o... read more
Business response:
Dear Susan *****, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
Worst bank I’ve ever dealt with. Communication with this bank *****.
I have banked with Woodforest for about 4 years and have never had an issue UNTIL NOW! I was notified via email that there was a fraudulent charge on my account, from Paris France, so they closed my card. Ok thats to be expected, no issues there. They said they would send me a new card and then a PIN about 3 days later. So about a wk or so passes, I get the card but never received my PIN number. So I called, they canceled the new card and were to send me a new one. I got the PIN but not the card. I called again, same thing, ... read more
Business response:
Customer Service We'd like to gather a few details. Please send an email with your contact information to CustomerAdvocacy@woodforest.com.
I have repeatedly had my account debited $10 for a return mail fee even though I have verified my correct address with a bank representative in person and made certain it was correct in my records. The debits continued! In frustration I sent an email explaining the situation to the email address provided by customer service. The debits continued. I have been on the phone with three different customer service representatives! This is ridiculous and totally inept for a bank to conduct business like this.
Business response:
For assistance, please contact our Customer Support (toll-free) at 866-962-3728 or contact your local Woodforest branch.
ID GIVE ZERO STARS. SPENT TIME TRYING TO CASH 2 SIMPLE WESTERN UNION MONEY ORDERS THAT TURNED INTO A FIASCO THAT I DONT THINK A. THEY ASKED RIGHT QUESTIONS WHEN THEY CALLED WESTERN UNION. PLUS I CALLED. AND ANOTHER ODD QUESTION THAT I THOUGHT DIDNT FIT WHEN I HANDED PHONE TO ASSISTANT. THEN I CALLED AGAIN TO WESTERN UNION. EVERYONE VANISHED. I HAD A REPRESENTATIVE FROM WESTERN UNION WHO TOLD ME HED CALMLY CLEAR EVERYTHING WITH THEM FOR THE SITUATION. THEN ABOUT 10 MINITS HE CAME OUT I SAID REPRESENTATIVE FROM WESTERN UNION W... read more
Business response:
We'd like to gather a few details. Please send an email with your contact information to CustomerAdvocacy@woodforest.com.
Filed a dispute over 3 fraudulent charges to my account from eBay. Bank refunded money but 2 months later (today) charged my account back for the money. Said the dispute department received confirmation from eBay that the charges were made by me and were legit. I called eBay and they have the charges marked as fraud and have no record of ever talking to anyone by email, phone, fax, or postal mail about my account and those charges...
Business response:
Dear Andria *******, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
I reported and closed my card. My vacation money was stolen by one of my students adding my card to his cash app. They waited until the 11 th day and then wrote me a letter about their decision which looked hand written abd several misspelled words and very rude. When i got the account the clerk watched me put my pin number in. Every week there were new tellers. The whole branch on Hudson and titus in rochester new york are theives they were all replaced for stealing about 6 employees. I want my 7000 dollars back me and my 3... read more
Business response:
Dear Shantana ********, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
My recommendation is that nobody attempting to find a bank to open a new account at would use this Bank for its business. They intentionally close my debit card without my authorization without my approval and without my knowledge, causing me to not be able to make rent payments, and causing me to not be able to pay my utility bills that are all paid online in my area. There are no payment centers in my area. The only thing that they could tell me is that they would just give me a new card but it will take 10 to 14 days to g... read more
Business response:
Mr. ****, we would really like the opportunity to correct the situation. If you will send an email to CustomerAdvocacy@woodforest.com with your contact information, we will get in touch with you shortly. Thank you!
Been a customer for about 10 years. I do not have overdraft protection but they seems to let payments come out. They use to be great but not anymore.
Business response:
Dear Ms. ****, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
Frequently asked questions about Woodforest National Bank
How is Woodforest National Bank rated?
Woodforest National Bank has a 1.8 star rating with 249 reviews.
When is Woodforest National Bank open?
Woodforest National Bank is closed now. It will open on Monday at 8:00 a.m.
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