Woodforest National Bank

Brittany T 

on BBB

11 months ago

Alaina *********** whom is the assistant branch manager IS THE ABSOLUTE BEST! SHE KIND, PATIENT, AND CONSISTENT! I WAS EXTREMELY STRESSED FROM A NEW MOVE AND SHE MADE MY DAY WITH HER PERSONALITY! This branch is definitely lucky to have such a professional yet welcoming individual like herself. I wish I could receive such outstanding customer service from other facilities. 

Nsdesda H 

on BBB

11 months ago

My account was fraudulently access 3 times at Woodforest bank. This 3rd time $300 was taken from my account and the bank refuse to give my money back. First, I was denied because Airbnb told them I have an account t with them. Found out someone used my info with a completely different name(fraud). Second, I was told I gave the user my name and PIN number. This is unacceptable on every level. I am out of $300, I cannot understand how the rightful owner of an account can be grilled on security questions, but a perfect stranger... read more

Joseph T 

on BBB

a year ago

These guys are garbage. ******garbage. There lack of professionalism, their cynical approach to customer complaints. Lack of security. A entity was able to steal $5000 from my bank account because of their lack of security and professionalism. They give lip service and a **facade of concern but they really really don't care. 

Katherine W 

on BBB

a year ago

Thank you Rosa for all your help you have been great @ Humble ******* location. 

Jasmine B 

on BBB

a year ago

I am highly disappointed within this bank. It took too many people just to get a simple test done not only that now my account is overdraft -$. I am trying to get a supervisor on the phone and no one has reached me. No one has tried to call me this time now I am definitely going to have to switch over to another bank. I’m not doing this anymore. I was trying to be loyal and stay consistent with this bank, but however, I have been getting lied to too many times and not from the people inside the bank but over the phone. I was... read more

Jonathan S 

on BBB

a year ago

I was told I had over a $100 in my account yesterday.And today I only have $27 in my account.I have not used my card that much.They are stealing money from me. I would like a review done into this bank. 

Karen A 

on BBB

a year ago

I have been a customer since 2012 in the Dallas Fort Worth area and over the last few years the service I get is horrible I moved and ordered new checks with my new address on them and asked for the checks to be sent to the bank branch instead of my new address at my apartment. It took over 2 months to finally get my new checks and guess where they were sent? My apartment! How hard is it to follow simple instructions? Since I moved I've been getting money orders from my roommate for rent. The first time they deposited the mo... read more

Andrew P 

on BBB

a year ago

Well been with WF for over 10 years. I've had several CARDS that were compromise over the years. Now with the latest problem another card that WF decided to side with the vender online that charged my card. As usual I attempted to contact CS to the vender but number listed on account was no good. There wasn't anyway for me yo clear this charge on my own. That what any bank would expect. But to no avail bad number. Now CS WF decided the charge was a good charge and is taking my money with just a letter telling me .... too bad... read more

Richard S 

on BBB

a year ago

I’ve been a Woodforest customer for years, but I grew tired of being charged fees for maintaining a minimum balance, receiving paper statements, and other miscellaneous charges. It felt like every time I turned around, there was a new fee, so I decided to switch banks. However, my frustrations didn’t end there. In the last three months before closing my accounts, I started getting hit with $10 return mail fees, which was bewildering given that all my account statements showed the correct address, and I had received multiple ... read more