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Woodforest National Bank
- Banks
- The Woodlands, TX
About this business
Location details
1330 Lake Robbins Drive, Ste 100, The Woodlands, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Woodforest is a joke. They are not here to help their customer. They find fault with EVERYTHING. I opted out of the overdraft and they approved a transaction I did not have sufficient funds for, putting my account into overdraft. I'm paid once a month, the 1st. They approved the transaction on the 2nd. Now I'm overdraft for an entire month. The customer service Mgr told me it's the banks discretion to pay any transaction. What's the point of giving me a choice to opt out of overdraft? I've been a customer for almost 20 years... read more
I have 2 disputes going at the same time they are persistent at saying no error was found after I have told them several times that I did not authorize the transactions. They then proceed to deny transactions that I made that I am not disputing. So they just don't want to refund me my money. This bank has poor customer service and they really don't care about their customers so like I told lady on the you just lost a customer. Dear ***** *****, thank you for bringing this to our attention. We would like the chance to look in... read more
They charge $25 to close an account. Being on a fixed income, had I been told this I would never open an account with them. Dear ****** ******, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
I receive Social Security every month. When there is a holiday and the end of the month is on the weekend, I have always had the check deposited on the Friday before. I wrote the bank asking why the deposit wasn't made as it should have been. They replied that " We see your incoming deposit but were given a specific date by the sender to process the deposit to your account. We show that your deposit is set to post on 9/2/2025. The deposit cannot post prior to that date because we have not received the funds from the sender. ... read more
If i could leave zero stars I would. This bank mistakenly sent a check to an old vendor I used to do business with and would not refund my money. It was a glitch on their end and I was told several times I could dispute the charge, only to then be told I was not able to dispute and was out my $800. Needless to say after horrible customer service, I am changing banks. Very unsatisfied.
The granite falls woodforest is by far the best bank that I have used by far.such nice service and very helpful Dear ****** *******, Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
3 times I've had charges on my card that I didnt approve. All 3 times I've been told I got to personally go to the bank to fix it. Problem is they've shut them all down. There's 1 ATM in Walmart. I cant talk to a atm. So I told them contact me by phone. No call on any of the 3 charges. So my lawyer is gonna step in. I ask them to close my accounts and send my money and again they refuse. They're holding my money without permission and frequently stealing money from my account. Then wont respond. I dont got all day to be on t... read more
I once was a big fan of woodforest. But now I see the problem it is the .branch manager Meena Babulall. She created my problem and refuses to correct it. I am filing complaints with federal reserve board. And the O.C.C. and FDIC. As long as she stays as manager i feel the customer and woodforst bank will suffer Dear ****** ******, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
Woodforest, you have completely ruined my life. You cancelled a ************* transaction that was approved, but because it was my first time using it through your online banking app with my credentials and my password, you cancelled it, which caused me to lose my place to live. I've been trying to transfer funds for days so I can pay for my storage to avoid losing everything I own. You have ruined my life. I have my service dog with me. I was born with cerebral palsy. I'm disabled and can barely move around. I've called rep... read more
Frequently asked questions about Woodforest National Bank
How is Woodforest National Bank rated?
Woodforest National Bank has a 1.8 star rating with 254 reviews.
When is Woodforest National Bank open?
Woodforest National Bank is closed now. It will open at 8:00 a.m.
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