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Woodcrest Village
- Apartments
- Lithonia, GA
About this business
Location details
2325 Woodcrest Walk, Lithonia, GA, 30058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Poor 1st Impression Upon arrival the grounds were well kept. However there was a scene in front of the rental office with a tenants car being towed. When I asked the receptionist in the leasing center what was the parking situation brushed me off. The young lady at the front desk was unruly and lacked professionalism. Then upon viewing the one bedroom, the was a smell of mold. The leasing rep claimed it was paint, then said it was from the counters. I was not pleased in the least.
STAY AWAY! I just moved out of this apartment complex. The only thing they had to offer was the excellent customer service (that was mostly provide by Ms.Kim) but now even that is out of the window. Roach infested and they always claim to send somebody to "spray" but somehow even though I made sure to keep my apartment clean the roaches kept multipying. I literally put in a work order every other week. I put in an order for my heating system blowing cold air and while I was at work they came in and turned my thermostat to 89... read more
Outstanding Renovations in this Community!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I just moved to this community and I love my new apartment home. The Office team was nice and willing to help me. When I was applying I was informed of the upgrades that BH Mgmt has done only in 2 months of them taking the property over WOW! I was pretty impress! My sister is coming in to apply on Monday to move her son to better school district in Jan. 2016. The rent is reasonable and it's all electric appliances. This is my DREAM COME TRUE!
Horrible Customer Service and MOLD! In October, I reported mold in my bathroom (Note:this is the 3rd occurrence of mold in 1 year) and the company took 2 weeks to remedy the issue, and ONLY after I called back into the office and threatened to call Channel 5. They will also tell you anything to get you to calm down, which is the WORST management tactic because it tremendously reduces the trust level between residents and Property Management. Just horrible.
Business response:
We are truly sorry that you had to go through that with our staff. I can assure you that we are doing everything in our power to have every issue resolved for all of our residents in a timely manner. A transition from a take over can be extremely difficult and time consuming, but is no excuse to neglect a work order as simple as it may sound. Please come by the leasing office and lets meet to go over any unresolved issues that you may have and we do appreciate your feedback. Sincerely, Property Manager
Frequently asked questions about Woodcrest Village
How is Woodcrest Village rated?
Woodcrest Village has a 3.8 star rating with 748 reviews.
When is Woodcrest Village open?
Woodcrest Village is open now. It will close at 6:00 p.m.
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