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Wilson Kia Service & Parts
- Automotive
- Jackson, MS
About this business
At Wilson Kia Service & Parts department, we have the service experts and advanced tools to handle all of your service and repair needs.
Location details
4204 Lakeland Dr, Jackson, MS, 39232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
EBONY H. I HAVE BEEN TO THE KIA DEALSHIP ON LAKELAND DR BACK AND FORTH SINCE EARLIER THIS YEAR FOR AN ISSUE WITH MY VECHILE. I EVEN WENT TO THE KIA PLACE IN MCCOMB, MS AND SAME RESULTS. MY VECHILE IS UNDER WARRENTY AND KIA REFUSE TO FIX ANYTHING OR LOOK AT MY TRUCK PROPERLY AS IF IM STUPID. BUT TIME MY WARRENTY IS UP THEN THAT IS WHEN EVERYTHING I MENTIONED IN THE PAST IS GOING TO BE BRUNG UP. BASICALLY, I FEEL AS IF I HAVE SOLD A LEMON AND IT IS NOT RIGHT AND NO ONE WANTS TO HEAR ME OUT AND FIX IT. AND NOW IS THE TIME FOR S... read more
Business response:
*****, Thank you for your review. I took a look at your service records and it looks like the first step is an AC evac and recharge this is only covered for the first 1 year or 12,000 miles from brand new ownership. You are still under the 5 year 60 warranty though so we need to go ahead and do the first step to see if that fixes the problem or if you need a new AC compressor which would be covered under warranty. I will be happy to set you an appointment to bring your vehicle in with coming close to the 60k mile mark I woul... read more
Unprofessional, OVER CHARGE on price, tell you one price over the phone and charge more when you pick up vehicle. Pay more for LABOR THAN REPAIRS. DO NOT RECOMMEND!
Business response:
Hi *******, I would be more than happy to speak with you about your experience! I cannot find you in our system under the name on this review! It is possible that the total was more due to taxes and shop supplies but your advisor should have quoted you with tax and shop supplies over the phone! Give me a call and I will be happy to take a look at it for you! ************Wilson Kia General Manager
Wilson Hyundai on Lakeland Drive in Flowood, MS is the WORST place to ever buy a car from! I wanna share my experience to warn others. My motor went out and it was under Certified Pre-Owned warranty. I took it in for a noise it was making. They didn’t even address the noise and tried to give my car back saying, “it’s confirmed to be making a noise.” So I told them I wanted it fixed. It took a month to even run the diagnostic test. They had my car for 3 and a half months and it was excuse after excuse. I asked for a loaner fr... read more
I purchased a vehicle from there and was asking a technician a few questions and the general manager came outside where we were talking and said “when you get done playing Honda I need him to go back to work, very unprofessional towards a customer that just paid cash for a vehicle. When it was brought up to the sales manager no apology was offered at all. I will never purchase another vehicle from them ever again.
Wilson has my 17,000 mile KIA FORTE and I understand that it may be a while before I get it back. But how in GODs name do you NOT HAVE loaners for folks who spend big money for KIA's "world class" warranty ? Seriously. There is no excuse for this fail and sadly KIA and it's dealerships don't give a crap. This issue could break me financially simply due to WILSON KIA not having these important things in place. I guess this is why they are selling ? Because they have dropped the ball on CUSTOMER SERVICE.
These people who work here are so mean. There’s a specific woman, ******, who works there and literally rolled her eyes at me when I tried to explain that I was sent to the wrong building for an appointment, and she interrupted me and scoffed and said, “that’s not my problem! This is why we schedule 30 minutes apart”. I couldn’t believe someone would talk to me like that when I literally walk in the door. I asked another worker in an office what her name was and said she was rolling her eyes at me, and he was texting on his ... read more
Business response:
Ms. ***** - I have spoken with the Service Advisor that handled your vehicle yesterday. She is floored that you would say what you have said about her seeing that when you left you were laughing and talking as if everything was fine. She is the #1 Service Advisor in our region and to be honest, we are having a very hard time with what you have said about her. Her surveys are flawless until now. We operate by appointments. Our buildings are literally 5 seconds apart and if you had been sent to the wrong building, it would not... read more
SCAM ALERT! These people did a break job on my son’s car. I’m the process, they broke one of the speed sensors and didn’t tell us! Afterwards, when the car was diagnosed with the problem, this dealership denied that they had anything to do with it and said that “it was a coincidence”! They saw that my son was a young man (college student) and took advantage of his inexperience! I would recommend that you take your vehicles ANYWHERE EXCEPT HERE!!!!!
I received my Infiniti G37 from this company. The sales person was adamant about selling the car to me knowing the check engine light was on while still on their property. The issue was inside of cylinder 2. I spoke when the service manager who at that time name was *** *****. He informed me that the problem would be fixed & they would take car of it. About 5 month later, the same issue with the engine light appeared. I got my mechanic to check the issue. Upon inspection (without him taking out the spark plug) he noticed tha... read more
RE: 2017 Kia Niro still under factory drivetrain warranty with what appears to be (to everyone but Wilson KIA) as having a bad head gasket. Okay, I'll keep this simple, although eventually I WILL put my whole Wilson KIA fiasco review here....and it's a long one that begins back in February 2021 and is still in Wilson KIA Limbo. Lying. I've now caught your people lying to me ONCE AGAIN. Thanks to my access to KIA Customer Care notes you cannot hide your activities. On 5/19/2021 after having my car in your shop since 5/12/2021... read more
Frequently asked questions about Wilson Kia Service & Parts
How is Wilson Kia Service & Parts rated?
Wilson Kia Service & Parts has a 2.6 star rating with 57 reviews.
When is Wilson Kia Service & Parts open?
Wilson Kia Service & Parts is closed now. It will open at 7:30 a.m.
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