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Wilson Kia Service & Parts
- Automotive
- Jackson, MS
About this business
At Wilson Kia Service & Parts department, we have the service experts and advanced tools to handle all of your service and repair needs.
Location details
4204 Lakeland Dr, Jackson, MS, 39232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Wilson kia ripped me off, played me in my face. I went there for recalls on my 2013 Kia Soul. While I was there I told Chase that I wanna know if my engine is good or bad because I have a certain amount of money and if it's bad that I will buy me a car. The tech pulled a spark plug, and said I need plugs and an valve cover gasket leak (oil). Theb2 told me my engine was good, said why would you buy a car or an engine... Gave me an invoice with all the things I needed to get done. I chose the engine repairs, oil leak around th... read more
Wilson Kia is a ripoff because I traded and purchased a 2020 for a 2024 telluride on November 22nd. They were supposed to pay my old vehicle off but 2 weeks later, this still didnt happen. In fact, my lien holder drafted the December payment because Wilson Kia did a bombed job of sending the check to them. I call the ** to only be offered her sappy apologies, a free tank of gas and a free oil change. Further, she didnt call me not at all. She emailed me instead to say a check had been sent to the right lien holder and I cant... read more
Business response:
******, I am very sorry that this happened. Our sales consultant abbreviated the bank and therefore the check was sent to the wrong lender. I do show that your bank has processed our check and closed your account and refunded you your money and as I stated this morning to you we have cut you a check that is being picked up by you on Thursday. I am very sorry that this happened but people make mistakes sometimes and all we can do is fix them! Have a great day ****** Wilson Wilson Kia General Manager
100% scam of a place. They will lie to you over the phone, to your face, it doesn't matter to them.
Business response:
Mr. ****** has only been in our dealership this one time. Kia does not show records of him being at a Kia dealership where they would have pulled recalls due on the vehicle. He advised he has had his 2016 Kia Soul serviced at Walmart. Walmart would not have access to manufacturers recall, nor could they perform them if they knew about them. We advised Mr. ****** what we would change to check his car, over the phone. He agreed to the charge and gave us the backup information we needed to prove it in case he disputed it. He wa... read more
I have been trying to get my car repaired at this location going on about 3-4 months and they have yet to give me an official answer on what is exactly wrong with my car. No one never calls to update me on anything, so I took the initiative to call. I’ve literally been getting the run around and being told, it’ll be ready this day, that day, give us a call at the end of the day, or try again after 24hrs. I recently found out my car has just been sitting there since mid February and no one has looked at it, up until 2 weeks a... read more
Wilson Kia Flo wood ms Charged to fix car under warranty had 5 days told us price would be $198 for test when picked up car price was now $390 due to shop rags and tubes. ****** said car was good to go, He would even have his mother drive it and feel safe.. Daughter drove car off repair site car , broke down ****** ******General manager finally called my daughter and made excuses, could never tell what they actually did to car. Now car is on the coast in biloxi at dealership they are trying to figure out what Wilson Kia real... read more
Business response:
Mr. *****, I am very sorry for the experience your daughter had at Wilson Kia. I am glad we were able to get with *********and rectify the situation with her.
I call about my telluride and speak to the girl that answers the phones for the service department. I state it’s in the shop and the front axle is busted and I need to bring there bc it’s under warranty. She ask how many miles and I tell her she goes we can’t get you in till August. I said excuse me? Then I need a loaner. She said we don’t do that. Very rude girl! I can’t go without a car for a couple months. She states and? She says and that’s to diagnose it in August then they still have to order part and work on it so I d... read more
Business response:
******, We are booked out until August for appointments due to the mass recall on the older model vehicles that is out right now. I believe when you spoke to ******* she stated you could drop the car off before then and we would get you squeezed in before August! You can absolutely drop it off with us and we will get you worked in! We do not currently have any loaner vehicles available due to the vehicle shortage but Kia consumer affairs will reimburse you if you got a rental due to your issue being under warranty. Please gi... read more
Wish I could give 0 stars. DO NOT buy or sell a car to Wilson Kia. I sold my car on 4/28/2023 and have yet to receive payment from Wilson Kia. They claim they cannot pay me until they "receive title to the vehicle" Yet they have already sold the car? Seems fishy to me that you can't pay me for the car I sold you without title, yet you're so confident that the title will clear that you can sell the car? Makes absolutely zero sense to me. I have sold many cars and worked with many dealerships, and it has never taken a month to... read more
Business response:
*********, I am very sorry that you felt led to leave this review after my team has tried tirelessly to explain to you how this process works. Like we told you today, yesterday, and multiple other times we cannot give an equity check back until we have the title of the vehicle from the lienholder. It is the lienholders job and legal duty to furnish the title to us and they absolutely will. Once they furnish us the title, we will cut you a check for your equity in the vehicle purchase asap. Without a title, a vehicle is usele... read more
I purchased a BRANDNEW from here I was sold bad tires the belts were broke in two tires and I called the dealership they told me it’s not covered but I can pay for a warranty I couldn’t risk me and my children’s life so I went to a Walmart to purchase new tires and as the tech were taking the tires off they burst from weakend sidewalls upon arrival I’ve only had the vehicle two months I always wondered why the vehicle drove rough I did notice the low quality tires but no one could help me only trying to sell warranty for tir... read more
08/31/2022 * *******. I purchased a Kia Forte 2022 end of May 2022 and although the sales person was nice. when I went to pick the car up my price went up. I was told I had a 100k warranty but was not informed that it was powertrain. One of my major complaints with this location is that I live in TN and bought this car there in Flowood, MS and apparently the dealership did not calculate the correct taxes so I don't have my tags or registration for my vehicle yet. The clerk of court in my area in TN mentioned they have been c... read more
Business response:
<p>********, Thank you for your review and thank you for doing business with us. I pulled up your deal and you purchased a brand new forte so you do have a 5 year 60 complete coverage warranty and a 10 year, 100,000 mile powertrain warranty on your vehicle. It sounds like we did a poor job explaining to you that you do have warranty coverage on your vehicle and I apologize for that. Our out of state titling process takes about 30 plus days as lots of customers are coming from out of state to purchase vehicles due to our pric... read more
Frequently asked questions about Wilson Kia Service & Parts
How is Wilson Kia Service & Parts rated?
Wilson Kia Service & Parts has a 2.6 star rating with 56 reviews.
When is Wilson Kia Service & Parts open?
Wilson Kia Service & Parts is open now. It will close at 6:00 p.m.
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