Willow Towers, Inc.

Eric Broslaw 

on Google

2 months ago

Hello all. My father was moved by me at the age of 89 to willow towers in Westchester county for full assisted living. After 4 years there He passed this past September. Throughout his stay it was incredibly difficult to get any follow up or detailed answers on his care from either Nora O’Brien or Grace Ferri as to concerns we saw with his care, bed bruises, slips and falls, medication. Contradictions in writing and in calls from them on who his contact was and how to reach us. . This as his medical team would always refer t... read more

Stephanie Lee 

on Google

6 months ago

I would like to shout out the memory care unit and their director, Micki Buchanan, for allowing me the privilege of a photo shoot for Women’s history month. Micki asked me to come and have a fun photo shoot with the residents. The care managers assisted the residents with hair and makeup, they made sure they all looked their best. The residents posed and laughed with their family members, the care managers, Micki and each other! The care managers were kind and gentle and very engaging with all the residents. It was nice to p... read more

Katie Ashley 

on Google

6 months ago

Due to my grandmother's health concerns, we moved her into Willow Towers in order to ensure she was in a safe and controlled environment. Every time I visit her, I am astounded at how much the staff cares about her and how they have made this transition as easy as possible. I can tell that my grandmother is relaxed around her care team and they have always been attentive to her and any health concerns that come up while she has lived with them. From walking into the building to my grandmother's room I am surrounded by friend... read more

Valerie 

on Google

8 months ago

My mother, who is in the late stage of Alzheimer’s disease, was moved into The Phoenix Memory Care Unit at Willow Towers Assisted Living in December, 2025. Unfortunately, my experience there was deeply distressing and alarming from the very first day, and I moved her out within a month. The day after my mother moved in, I witnessed multiple residents yelling in distress. One male resident became upset and used inappropriate language, to which a care aide responded by screaming at him, also using profanity, and repeatedly yel... read more

Kate 

on Google

8 months ago

Experiencia profundamente preocupante en el Centro de Vida Asistida para la Memoria, El Phoenix en Willow Towers: Mi madre, que se encuentra en la etapa avanzada de la enfermedad de Alzheimer, fue trasladada al Centro de Vida Asistida para la Memoria, El Phoenix en el tercer piso de la residencia de Willow Towers. Desafortunadamente, mi experiencia allí fue profundamente angustiante y alarmante desde el primer día. Al día siguiente de que mi madre se mudara, hubieron varios residentes gritando angustiados. Un residente se al... read more