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Williams-sonoma

4.2

About this business

Williams Sonoma retail stores offer premium products you won't find anywhere else, along with world-class customer service (including free gift-wrapping). When you visit us, you'll experience the pleasures of cooking firsthand. Complimentary cooking classes highlight seasonal menus and help you master new kitchen techniques. Meet your favorite culinary authors at our book signings. Specialty food tastings introduce you to artisanal flavors from around the world. Demonstrations of the latest kitchen equipment give you hands-o... read more

Location details

1800 Galleria Blvd #1565, Ste 1565, Franklin, TN, 37067, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 9:00 p.m.
Tue10:00 a.m. to 9:00 p.m.
Wed10:00 a.m. to 9:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat10:00 a.m. to 9:00 p.m.
Sun12:00 p.m. to 6:00 p.m.
4.2113 reviews
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Gloria Lively Townsend's profile image
Gloria Lively Townsend 
4 years ago

RUDELY treated!! My niece and I was told today while shopping in the store at Cool Springs Franklin Tn. To pull our masks further up our noses, mind you we were wearing them properly but wasn’t good enough for the manager/employee. I was shocked and asked her what she said and again she told us to wear them higher up our noses. We turned and walked out of the store. Very RUDE and un called for. We won’t step foot in that store again!! 

Diane Wisniewski's profile image
Diane Wisniewski 
recommend  Recommended
5 years ago

Hunter the store manager offers the utmost customer service each and every time I go to this store!!! I will continue to shop here , love me some Williams Sonoma 😍 

Evan Daniel Millard's profile image
Evan Daniel Millard 
recommend  Recommended
6 years ago

Great selection and friendly staff. The store was well organized and clean. 

Ron Porter's profile image
Ron Porter 
recommend  Recommended
6 years ago

I purchased an item online and picked up in store. After getting home noticed part was missing. I am over an hour away and need it this week. The manager Jessica took great care of me, overnighted the piece that was missing! 

Persephone Marie Stone's profile image
Persephone Marie Stone 
recommend  Recommended
6 years ago

Best experience ever. The manager was super helpful and she helped me get the Vitamix of my dreams. 

Regina W.'s profile image
9 years ago

If you like good quality in kitchen utensils and cookware, this is where you should shop! Just bought a spiraler for veggies! and a cookbook! love this store! 

Susan Collins's profile image
Susan Collins 
10 years ago

I purchased a pasta bowl that I asked if they could ship. I was ok with the fact that it wouldn't be there by Christmas. The manager couldn't be bothered...too much trouble for her to provide customer service. I probably won't shop at the Cool Springs store again. Have had much better service in Green Hills. . . 

Jack Jernigan's profile image
Jack Jernigan 
10 years ago

Spectacular service and the personnel are very patient when answering questions. The personnel also help explain the big picture of cooking when I ask about them questions about specific items. My favorite cooking store. 

Jennifer David's profile image
Jennifer David 
10 years ago

Frequently asked questions about Williams-sonoma

How is Williams-sonoma rated?

Williams-sonoma has a 4.2 star rating with 113 reviews. 

When is Williams-sonoma open?

Williams-sonoma is closed now. It will open tomorrow at 10:00 a.m. 

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