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Westport Station Apartments
- Apartments
- Maryland Heights, MO
About this business
Location details
11155 Westport Station Dr, Maryland Heights, MO, 63043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Continuous water issues. Water dripping from bathroom ceiling into bathroom. Carpet in master bedroom fills up with water from an unknown source. I called the office to have them fix the garbage disposal. Maintenance came in and said we put a little dish soap in drain to solve the problem. Ridiculous. I have lived there for over 4 years but this last year has been the worst. I am a nurse that works 12+ hour shifts and do not have time to keep dealing with this. And the people in the leasing office do not see anything wrong w... read more
These people manage the apartments I have been living in for over a year and even since they took over, I have had nothing but issues. The property manager is impossible to get a hold of. I have sent countless emails about issues to no avail. My new lease wasnt explained well whatsoever and I felt taken advantage of when my rent went up a substantial amount without me knowing. I have also been trying to figure out for three weeks why my rent amount is wrong in the system and it still hasnt been fixed. I dont have time to be ... read more
Business response:
Dear *****, thank you for reaching out and sharing your concerns. While we are sorry to learn of the continued frustration you have experienced regarding your account, we're pleased to share everything has been corrected and should reflect on your account in 24 hours. Our team is dedicated to ensuring your happiness. While this reoccurring issue brought you frustration, we hope only to gain your happiness going forward, as your satisfaction is our top priority. Please don't hesitate to reach out if there's anything we can do... read more
(per my review on ****** about *********** Apartments in ***************, ****) Iapplied after a lengthy conversation about what they require as far as requirements and i met every qualification. So i paid the $200 admin fee. Come to find out after a week that i needed a guarantor because my income and rental history did not suffice. After speaking to ******* the manager, she informed me that my previous apartment stated that i had 6 late pays which negatively impacted their decision. I reached out to my previous apartment a... read more
The management at the The Brookville needs a recap in customer service I left my ID at their location which my boyfriend lives and when he tried to recover it for after stating my work hours and their hours of op are the same and I could not make arraignments to come get my ID I offered verbal and written authorization to give my belonging to my boyfriend she rolled her eyes and stated it was illegal to give my id even with the proper authorization, then when I disconnected the phone the property manager threatened to call t... read more
Management office will lie. They won't return calls. Do not lease there
I honestly wish at this point I had the money to end my lease. Management office is rude (T@bith@) Ill use symbols to make sure your name is out there girl ;). Called about neighbors harassing us last week. Now this week the office is harassing us and lying to us. Sent an email upon moving in about issues that needed fixed and did they ever fix them? No, of course not. We were also lied to about our unit. I specifically stated I didnt care about having laundry in my unit my biggest concern was having central ** I asked 6 or ... read more
The leasing manager is very rude I explained to her I lost my sister and not one time was compassion shown she brushed me offif you call corporate it runs back to her there is no maintenance on site. The building is becoming infested with roaches and she does nothing a bout it.this is so horrible its a shooting and cars stay flying in the complexwe pay rent to also stay safe something needs to be done I have been an awesome tenant and been in paddock village since 2019
3 weeks ago our a/c broke over the weekend a maintenance person who is not certified in hvac,plumbing, or electrical brought a a/c unit that required our patio door to be open and duct taped with plywood to bring in air, we live on the 2nd floor and it was 106 real feel that weekend. I demanded Monday that they have someone who is certified come out, they caught and attitude with me and said I could leave and opened the door to ****** me out, even though my voice was calm for someone with heat exhaustion, they lied and said ... read more
3 weeks ago our a/c broke over the weekend a maintenance person who is not certified in hvac,plumbing, or electrical brought a a/c unit that required our patio door to be open and duct taped with plywood to bring in air, we live on the 2nd floor and it was 106 real feel that weekend. I demanded Monday that they have someone who is certified come out, they caught and attitude with me and said I could leave and opened the door to ****** me out, even though my voice was calm for someone with heat exhaustion, they lied and said ... read more
Business response:
Work orders were received on 8/14, with the A/C being a priority. The A/C condenser and A coil were replaced. Work orders are completed in the order they are received and by priority. Maintenance tried on two different occasions to complete work orders, but were denied entry because the resident had *****. As of 9/16, all work orders have been completed.
Frequently asked questions about Westport Station Apartments
How is Westport Station Apartments rated?
Westport Station Apartments has a 2.5 star rating with 264 reviews.
When is Westport Station Apartments open?
Westport Station Apartments is closed now. It will open at 8:30 a.m.
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