Westlake Steps

Megan P. 

on BBB

7 years ago

I was a resident as a part of an apartment complex in Denver, CO which transitioned management to Holland Residential after five years of living there. Prior to this new management I had never had any issue with billing, services, or quality of the apartment complex. Following the new management of Holland Residential the automatic bill pay for rent would intermittently not work. I would then come home to find a letter on the door (this happened 3-4 times in 9 months) from a lawyer threatening eviction if the rent was not pa... read more

Former Resident 

on BBB

7 years ago

CONSUMERS BEWARE. I am posting this after months of dealing with Holland Partner Group's (HPG's) unethical practices -- specifically, for HPG (i) neglecting to send a final ledger after I was forced to break my lease, (ii) ignoring communication, and (iii) erroneously sending my account to a collection agency, putting my credit and livelihood at stake. HPG purchased an apartment complex where I had lived for several years. I became ill shortly after HPG took over, as a tenant was smoking in the hallway of my building and I a... read more

Megan R. 

on BBB

8 years ago

I am a former tenant of a Holland property. When I concluded my lease, I paid the amount billed to me for my last month's rent. I provided sufficient notice for the termination of my lease, provided a forwarding address and up-to-date phone and email contact information. I moved out believing that all accounts were settled. Six weeks later, I received a call from a collections agency stating that I had a $900 balance from an unpaid Holland property bill. When I contacted the rental office, they stated that they had originall... read more