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West Elm

3.4

About this business

Location details

1100 Metropolitan Ave ste f-160, Ste f-160, Charlotte, NC, 28204, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.4165 reviews
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Mike Sáenz's profile image
Mike Sáenz 
8 years ago

The staff here helped me right as I walked in the door and was able to help me with my shopping needs. Love it!! 

Maz Berraho's profile image
Maz Berraho 
8 years ago

The designer Jess has the best personality and was very welcoming! Great customer service and beautiful displays! 

Kellus Antonio Sanchez's profile image
Kellus Antonio Sanchez 
8 years ago

LOVED the atmosphere, the designers and mobility of everything in there! DEFINITELY recommend this place!!! Will be going back for sure! 

Dennis J Jenkins's profile image
Dennis J Jenkins 
8 years ago

Awesome service!! Jess really made my experience great and was a big help!! Not all hero's wear capes! 

Christy Skelton's profile image
Christy Skelton 
8 years ago

I am loving the new look they just transformed to in the past week! It is always my place to get something different and in style. I love that I can get everything for every room as well as garden. I'm one to want to find things that no one sees all the time and West Elm is the place to be original at! I can be greeted quickly and be allowed to shop without hassles. I'm even given a few ideas along my way. No pressure and yet when I want something there is always someone there to help me. West Elm is not like any other store... read more

George Skelton's profile image
George Skelton 
8 years ago

I too am surprised by some of these reviewers. Every time I go in the Charlotte store someone says hello and asks if I need help. Now there are times it's super busy and that's not as quick as is typical, but I can understand when the stores full of customers. It's not critical to me that I get acknowledged as I walk in, I know I'm there to shop and I don't feel ignored; I can respect that these people are busy taking care of customers just like me. I guess some of these people just need a good hug to make themselves feel go... read more

Jonathan Nicholas Woods's profile image
Jonathan Nicholas Woods 
8 years ago
Sara Akhavan's profile image
Sara Akhavan 
8 years ago
Samantha Veldhuis's profile image
Samantha Veldhuis 
8 years ago

Frequently asked questions about West Elm

How is West Elm rated?

West Elm has a 3.4 star rating with 165 reviews. 

When is West Elm open?

West Elm is closed now. It will open at 9:00 a.m. 

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