Wesley Chapel Toyota

R. C. 

on BBB

a year ago

I reched out to this dealer because I was interested in a used vehicle they had on the lot. I point out to *** the ***** lady thatresponded to my inquiry that the dealer's AD COPY staes there are hidden costs. So I asked for a written *****'s Order .They would not provide with a written complete listing of costs.Don't do business with a dealer that is not on the up & up. 

Joah K 

on BBB

a year ago

This stealership is a joke. They’re not interested in selling vehicles, they’re more concerned with trying to squeeze as much money out of you as possible. Prices listed online do not reflect actual prices in person. A car I was interested in was 10k more when I viewed in person. This makes the prices way above KBB market value. In my experience they do not entertain reasonable offers and are not willing to adjust prices or remove their “Wesley Chapel Toyota Advantage” if it does not apply to you. This is simply a scheme to ... read more

Alice S 

on BBB

a year ago

Wesley Chapel Toyota sold me a Lifetime Warranty for four tire alignment, June 23, 2023. I moved to Ala in July 2023. Had car serviced at Toyota dealership 2/2024 in AL. *** dealership here did not accept the warranty. No place on the warranty does it state I had to have car serviced at the same dealership in the same state. I have made several attempts to get a refund of the $209.95. No one has recontacted me 

Gerardhie R 

on BBB

2 years ago

Before buying an used car make sure you take a trusty mechanic with you on the purchase day... I bought my car back in 2020 and couple days after started to make a noise, I took it back because it was under warranty, the "technician" that looked over my car found "nothing" and the sales rep came back to me saying the technician told him that the prior owner was using regular oil instead synthetic and after couple oil changes the noise would go away. Well I normally take my car to ******* or take 5 for an oil change and the n... read more

Lisa N 

on BBB

2 years ago

**************************** My husband and I purchased new Tacoma in 2007 from Toyota of Wesley Chapel, FL. We have been customers at this establishment for 16 years. TODAY was THE WORSE experience we have ever had there and will never return. We also purchased a 2016 Sienna through Toyota. My husband told me the ** had stopped working, not blowing cold air, no visual display. My husband got to Toyota at 7 am when they opened. They took our van in and informed my husband it might not be diagnosed until Monday 9/11/23! We si... read more

S. C. 

on BBB

2 years ago

I purchased two pre-owned vehicles from this dealership. The salesman held both cars out as certified inspected and provided signed inspections for both. I explained to salesman, Nick, that I was single mom working two jobs and needed reliable vehicle for my college bound son and myself. He assured me both vehicles were checked out from to bottom and good, solid cars. He provided, signed inspection reports for both. The car I bought for myself, I’ve had for three months. It has left me stranded twice. Before my first car pay... read more

Christina S 

on BBB

2 years ago

My husband and I had a return to Europe, and we needed a second car. Been went onto the website and found a white 2021 Camry red interior inside. It seemed too good to be accurate, and it only asked for $33,000. The dealer had contacted my husband after we had put an inquiry about the car that we wanted to look we were about 10 hours away, so they showed us pictures, and one not what they forgot to tell us that it was a Smoke Tray Car. They wanted to charge me 450 to deliver it. But when they tried to deliver it, the gentlem... read more

Moe N 

on BBB

2 years ago

This dealership is pure trash. My sales lady was ********. Had I known that one of these reviews specifically was against her I would have never agreed to even sit with her and write a deal. I paid for my car upfront, and once it arrived, it has been damaged in transit. She was very harsh towards me and tried to pull a no nonsense approach with me and act tough and was telling me that they were going to pay to fix it but I had to leave with it, as is and that they would fix it later. I asked if I could get additional compens... read more

Ramon T 

on BBB

3 years ago

Left a $ 500 deposit and was told it was Fully Refundable, car arrives but I don't want the car anymore due financial circumstances, asked for my deposit back. But was told I can't get the deposit back called a ask to speak with the manager several times and got the run around.. I have two receipts that clearly say Fully Refundable on it...!!!!!!