Wells Fargo Home Mortgage

David S. 

on BBB

8 years ago

There are thousands of horror stores about Wells Fargo Home Mortgage. They're all true. We had to use Wells Fargo to buy our home in 2003 because they were one of the only lenders available to us at the time thanks to an alcoholic mortgage broker that we ended up using because of a realtor recommendation. Over the course of 14 years, we've had our downs and our downs with them. They first threatened to foreclose on our house right after the housing bubble, not because we were behind, but because they, on a whim, sent a home ... read more

Jennifer H. 

on BBB

8 years ago

I definitely should have visited the BBB page prior to attempting to open a home equity line of credit through Wells Fargo. The entire process has been a nightmare--no contact and ignoring multiple phone calls and emails. The last straw is that once we finally closed, they advanced us a large sum of money for the work we are having done, and I am still trying to locate the money. Wells Fargo has told me 1) the check is in the mail; 2) the check was made out to someone else(!?!?); 3) the check would be overnighted; 4) the che... read more

Jack C. 

on BBB

8 years ago

The only way to rate Wells Fargo Customer Service is with a BIG FAT ZERO! Their loan people don't return calls and when you can get someone, they talk out of both sides of their mouth. They make promises and then don't follow through. Stay away from these people they don't care about the customer. Its a shame they took over ******** which had great customer service and relations. 

Kevin C. 

on BBB

8 years ago

Stay far away from this bank... I have being trying to close on a property since March 2017, it's now May 2017 and I'm on the verge of violating the purchase and sale agreement after an initial 3 weeks extension requested by Wells Fargo. They certainly do not care about their customers and in my case the over $6k I will be losing on this contract. They requested a structural inspection because of some flooding in the basement. I got the report from a licensed structural engineer stating that the property is structurally soun... read more

Dana R. 

on BBB

8 years ago

Wells Fargo sent ********* to our home to do an evaluation of the value of our house for a home equity loan application. ********* submitted that number to Wells Fargo. The number they submitted put our home value at a level where our PMI could be removed. When we requested that Wells Fargo end our PMI based on the number that they gave us since it put our ltv ratio at less than 80% they informed us that we aren't allowed to use that number. They said we are required to pay $500 to have Corelogic come back to our house to gi... read more

Mike V. 

on BBB

8 years ago

This company is the worst mortgage company that I have ever used. They are slow and unresponsive. I was originally placed with them 6 years ago through a mortgage broker and they were slow then. Since I was already with them and they advertised streamlined HELOC for existing customers, I tried using them again. Almost 4 weeks later they said they could not give me a loan even though my credit rating is near 800 and my wife's is over 800. We have never been late with a payment to any company. Also, they said that the rates th... read more

Othman A. 

on BBB

8 years ago

Have been dealing with an insurance claim for one year and 4 months trying to fix the house. they got the check from the insurance company but will not release it yet. This is affecting our health and well being. I believe we need a lawyer. Next step if not resolved! 

Joel S. 

on BBB

8 years ago

I entered into a 30 year fixed mortgage agreement with a local financial instution 14 years ago. Within a year, that mortgage was sold to Wells Fargo. During the time Wells Fargo has been my mortgage lender, I have been able to refinance with them twice to lower my interest rate. Partially because of this, I have been able to pay my mortgage off in 14 years. I have found Wells Fargo representatives to always be professional, helpful and courteous. Based on my personal experience, I would both do business with Wells Fargo aga... read more

Rebecca S. 

on BBB

8 years ago

My husband and I paid off our mortgage on February 16, 2017. A refund check for our escrow balance was allegedly disbursed on March 2, 2017. Here we are more than a month laterApril 7, 2017with no check. The first time I called, I was informed that it takes 10 business days to arrive. That was on the 11th business day. I patiently waited another 7 business days. When I called again, I was told that they could put a stop payment on the check and send out a new one, but that would take 15 business days. We were due to close on... read more