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Wells Fargo Home Mortgage

1.2

About this business

Location details

9300 Shelbyville Rd Suite 705, Ste 705, Louisville, KY, 40222, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 4:30 p.m.
Tue9:00 a.m. to 4:30 p.m.
Wed9:00 a.m. to 4:30 p.m.
Thu9:00 a.m. to 4:30 p.m.
Fri9:00 a.m. to 4:30 p.m.
SatClosed
SunClosed
1.242 reviews
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Brent H.'s profile image
Brent H. 
7 years ago

I spoke with a Mortgage Broker, Michael ****** ***** in Cary, NC. DO NOT USE WELLS FARGO, especially not this guy. I briefly spoke with him about the best options for interest rates and when I told him that this is the 3rd house I would be buying and that I knew how it worked, he said the following: "Woa Woa, I didn't like the way you said that". This is after I emailed him about the atrocious lending practices of Wells Fargo essentially stealing money from innocent people. Not only are they NOT sorry, they are treating peop... read more

Haresh P.'s profile image
Haresh P. 
7 years ago

Wells Fargo Mortgage team is by far the worst experience in my life. April 2018 I was shopping for a mortgage and I thought it would be easy to just sign up with my bank for 20 plus yrs. At the start it was super smooth when they trying to get me to take the mortgage with them, the minute I was approved it was impossible to get in contact with my Mortgage consultant (Russell Cox). I had questions and concern before my closing and it was impossible to get in contact with him. It has been months and I closed and still cannot r... read more

Michael K.'s profile image
Michael K. 
7 years ago

I currently have my home mortgage with Wells Fargo. This is in fact the fourth home mortgage I have had with Wells Fargo over the past 30 years. I began processing paperwork in February to refinance my home since I recently retired and wanted to simplify my monthly financial obligations. Wells Fargo quickly processed my application and we scheduled the appraisal for refinancing. When the appraiser showed up at my home, he asked who my mortgage company was. I replied that it was Wells Fargo. He looked at me and said " Good Lu... read more

John S.'s profile image
John S. 
7 years ago

We are having the worst time with Wells Fargo and trying to get a payoff balance without them adding additional fees and interest that amount to an additional $3,000 above the payoff balance. The customer service is dragging their feet and saying they have 45 days to review and consider our disputes. I will never do business with Wells Fargo again, nor would I ever recommend them for anyone. we have been making payments on our mortgage for 10yrs, but are looking to refinance with another lender now! We are also seeking legal... read more

Abdur-Raheem A.'s profile image
Abdur-Raheem A. 
7 years ago

Wells Fargo offered a payment deferment for homeowners that were adversely impacted by Hurricane Irma last year. I thought man that is a great company! In fact, I loved Wells Fargo as a banking institution. So I thought that this one just another great way that WF was servicing its customers, NOT!!!! I took the 3-month deferment with the understanding that it will be tacked on at the end of my current payments. After the deferment was over, Wells Fargo started sending me notices that I was 3 months delinquent and that I need... read more

Deborah R.'s profile image
Deborah R. 
7 years ago

Have a Wells Fargo home mortgage that has a pmi fee. Called on march 1st, 2018 and was told that a payment pending that they had would pay off last pmi payment. I was told April 1 st. Bill would reflect new price. Just received bill and it still shows pmi due for April. I called and they said we have to pay another payment to them for pmi. I asked for a supervisor, and the woman I got was not very friendly. She said that I was informed incorrectly, and they would speak to the first woman's supervisor, [ I thought I was speak... read more

Donna B.'s profile image
Donna B. 
7 years ago

Wells Fargo Mortgage is a joke. We have had our mortgage with them for 12yrs of a 15yr contract. Went through a br and continued to pay our mortgage with no problems. Applied for a line of credit and was rejected because of the br and we had broke our contract with them. I started looking to figure out how we broke our contract and looked at our credit report. They had reported that our house had been foreclosed on the year before. I immediately called and it was a complete run around. Never got an answer from them at all! W... read more

Joel H.'s profile image
Joel H. 
7 years ago

We started our mortgage with Wells Fargo in July of last year. They had previously sent us a pre-approval letter. After three months of waiting for them to figure out items we switched companies. The new company originated and closed our mortgage in three weeks. Wells Fargo had the following issues: 1. The were requiring flood insurance on the house which everyone (including the home appraisal company) did not require. It appears they are in collusion with flood insurance sales; 2. They pressured personal bankers into making... read more

Terry C.'s profile image
Terry C. 
8 years ago

Had a Mortgage with Wells Fargo that was paid off last January. My refinanced Mortgage is with ********* *******. A little over a week ago I paid the mortgage using bill-pay with my bank. Did not receive the usual email from ********* the following day and logged into my account to see that the payment had been made to Wells Fargo. I had inadvertently selected Wells Fargo instead of my current Mortgage holder. This part of the process was completely on me and for that I accept full responsibility but the run around from Well... read more

Frequently asked questions about Wells Fargo Home Mortgage

How is Wells Fargo Home Mortgage rated?

Wells Fargo Home Mortgage has a 1.2 star rating with 42 reviews. 

When is Wells Fargo Home Mortgage open?

Wells Fargo Home Mortgage is closed now. It will open at 9:00 a.m. 

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