Wells Fargo Home Mortgage

Kenya S 

on BBB

6 years ago

I do not like leaving bad reviews on companies because not everyone's experience is the same, but I think my story needs to be told. I attempted to get a home loan through Wells Fargo Home Mortgage in Charlotte, NC. The person I was paired with was named Walker *******. Not a bad guy per say, but their practices has left a very bad taste in my mouth. So much so that I am considering moving my checking account to another bank altogether and I have been banking with Wells Fargo for over 20 years. Anyways, I filled out the prel... read more

Elizabeth L 

on BBB

6 years ago

Since I lost my job it nearly put me behind on my bills. I am getting back on my feet and got a full time job again. I called to make payment's on whatever I can send them. They were so ignorant and not understanding that the person made me cry on phone. Just 2 payments month behind as also made a partial payment with them in December, so got to make two more for December then I would be caught up and then start on my January payment. They don't understand that company's pay you every other week for biweekly. You never know ... read more

J T 

on BBB

6 years ago

Recently, our mortgage bill came to us noting a shortage with our escrow. We were told that if we paid the outstanding amount in full that our new mortgage would reflect a minor change. Just today, when the mortgage payment was withdrawn they took out over the allotted amount. When I contacted customer service they stated that they weren't sure why our account did not reflect the paid in full escrow. Rather than expediting the overage funds back to our account electronically we were advised that they would have to file a req... read more

Stanley M. 

on BBB

7 years ago

I called Wells Fargo Home Mortgage in June 2018 to find out that one of the reasons my last attempts why my loan modifications were denied is because according to their(Wells Fargo) Investor rules is that modifications can only be given 5 years. I was last given a loan modification in 2014 its now 2018 so i'm ineligible for a modification. Wells Fargo not until June 2018 gave me my 5 year modification limit. I tried to get a loan modification with them starting in March 2018 because of a temporary hardship so I wasted 3 mont... read more

Brent H. 

on BBB

7 years ago

I spoke with a Mortgage Broker, Michael ****** ***** in Cary, NC. DO NOT USE WELLS FARGO, especially not this guy. I briefly spoke with him about the best options for interest rates and when I told him that this is the 3rd house I would be buying and that I knew how it worked, he said the following: "Woa Woa, I didn't like the way you said that". This is after I emailed him about the atrocious lending practices of Wells Fargo essentially stealing money from innocent people. Not only are they NOT sorry, they are treating peop... read more

Haresh P. 

on BBB

7 years ago

Wells Fargo Mortgage team is by far the worst experience in my life. April 2018 I was shopping for a mortgage and I thought it would be easy to just sign up with my bank for 20 plus yrs. At the start it was super smooth when they trying to get me to take the mortgage with them, the minute I was approved it was impossible to get in contact with my Mortgage consultant (Russell Cox). I had questions and concern before my closing and it was impossible to get in contact with him. It has been months and I closed and still cannot r... read more

Michael K. 

on BBB

7 years ago

I currently have my home mortgage with Wells Fargo. This is in fact the fourth home mortgage I have had with Wells Fargo over the past 30 years. I began processing paperwork in February to refinance my home since I recently retired and wanted to simplify my monthly financial obligations. Wells Fargo quickly processed my application and we scheduled the appraisal for refinancing. When the appraiser showed up at my home, he asked who my mortgage company was. I replied that it was Wells Fargo. He looked at me and said " Good Lu... read more

John S. 

on BBB

7 years ago

We are having the worst time with Wells Fargo and trying to get a payoff balance without them adding additional fees and interest that amount to an additional $3,000 above the payoff balance. The customer service is dragging their feet and saying they have 45 days to review and consider our disputes. I will never do business with Wells Fargo again, nor would I ever recommend them for anyone. we have been making payments on our mortgage for 10yrs, but are looking to refinance with another lender now! We are also seeking legal... read more

Abdur-Raheem A. 

on BBB

7 years ago

Wells Fargo offered a payment deferment for homeowners that were adversely impacted by Hurricane Irma last year. I thought man that is a great company! In fact, I loved Wells Fargo as a banking institution. So I thought that this one just another great way that WF was servicing its customers, NOT!!!! I took the 3-month deferment with the understanding that it will be tacked on at the end of my current payments. After the deferment was over, Wells Fargo started sending me notices that I was 3 months delinquent and that I need... read more